JPMorgan Chase Global Billing Transformation Manager – Global Pricing & Billing Transformation, ED in New York, New York

Company Overview

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operating in more than 67 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Program Overview

CIB’s Treasury Services (TS), working in conjunction with the JPM’s Commercial Bank (CB), is undertaking a Global Pricing & Billing initiative that will focus on E2E business transformation. The new Global Pricing & Billing system will be a strategically important and industry-leading platform that will meet evolving client and market trends, as well as provide enhanced business controls. This will serve to re-engineer the Global Pricing & Billing operating model, driving efficiencies and enhanced business results. This will be a complex, multifaceted, multiyear program that will cut across several transformation dimensions – Strategy, Client Experience, People Experience and Operational Excellence – and will deliver increased client satisfaction, cost efficiencies and incremental revenues.

Position Overview & Key Responsibilities

The Global Billing Transformation Executive Director will have primary responsibility for defining, designing and executing all Billing related aspects of the new Global Pricing & Billing system. This position will report directly to the Head of the Global Pricing & Billing transformation program. Key responsibilities include, but are not limited to, the following:

  • Work across the TS and CB organizations to drive the design, development and delivery of the new billing platform and capabilities

  • Work closely with your Global Pricing Transformation Manager counterpart to ensure seamless design and execution of the E2E pricing & billing operating model

  • Identify automation opportunities and ensure required enhancements are built into overall system design

  • Provide significant input on the design and delivery of enhanced analytical tools that will leverage data created and managed by the new Pricing & billing system

  • Manage weekly, monthly and quarterly communication processes with project team members

  • Assist with conflict resolution and strategic/tactical decision making

  • Help shape operational and functional execution of departmental strategies and ensure tasks are properly completed

Minimum Qualifications:

  • Bachelor's Degree, advanced degree a plus

  • Financial Services experience, preferably with Treasury Management products and pricing and billing related functions

  • 10+ years of experience running complex projects (Agile methodology experience preferred)

  • Creative problem solver; experience building and executing innovative and differentiated solutions that deliver against long term business strategies

  • Highly organized and highly analytical

  • Proven track record with large, cross-LOB programs

  • Strong influencing and conflict resolution skills

  • Excellent written and verbal communication skills; should be comfortable speaking to senior managers and front line employees

  • High proficiency in Microsoft Project, Visio, PowerPoint and Microsoft Excel

Preferred Locations:

  • New York

  • Tampa

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.