JPMorgan Chase MD, Home Lending Consumer Originations Strategy Executive in New York, New York

Business Description:

Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 60 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chase’s Home Lending business is ranked No. 2 in originations and in servicing, with 7 million mortgages representing a combined balance of $1 trillion. The focus of Chase’s Home Lending business is to increase its capture of the Chase customer base by delivering a superior, differentiated experience to Chase customers.

Position Summary:

Design Chase’s end-state customer journey for buying or financing a home. Design Chase’s end-state operating model and processes that will differentiate Chase in the industry and deliver the end-state customer experience. Oversee transformation initiatives across channels (e.g., branches, call center, digital) and functions, including technology. Monitor outcomes and performance of the initiatives. Role will have 4-6 direct reports (including Executive Directors). Some travel may be required to work on projects at various sites throughout the United States.

Principal Duties and Responsibilities :

  • Developing strategy and business models for different lines of business and segments in financial services

  • Re-designing and implementing processes in mortgage originations

  • Leading complex analytics and modeling to support decision-making

  • Driving rapid change in a large organization, working with cross-functional stakeholders

  • Deeply understanding the economics and the value creation levers in mortgage business

  • Leading multiple teams focused on different priorities and working with different sets of stakeholders

  • Developing and implementing regulatory compliance initiatives

Core Competencies:

  • Customer Obsession: Client and customer first mentality

  • Identifies and develops best practices for working with or adding value to the customer and champions among colleagues and stakeholders

  • Proactively explores innovative approaches to add value to the customer relationship

  • Initiates and manages multiple contacts with the customer to create impact far beyond individual transactions

  • Innovative Leadership : Drive innovation and act as a change agent

  • Engages the motives, values and goals of individuals to achieve group commitment to drive the change effort

  • Drives change through continual strategic change initiatives

  • End to End Product Owner Mindset : Balance short-term delivery with long-term focus

  • Dynamic People Management : Focused on developing and strengthening teams

  • Encourages the team to identify initiatives beyond original mandate and acts as a thought partner

  • Inspires high-performance teams whose positive impact spreads throughout the team and the line of business

  • Transformation or Disruption Enablement : Ability to adapt new strategies and lead the team to take action quickly

  • Market Orientation : Knows our market and current competitive landscape and understands industry trends

  • Integrates market, competition, trends and other factors to develop strategies that impact the business

  • Operates at Scale : Experience leading a large organization

  • Culture Fit : An effective culture carrier; has grit; exemplifies highest level of ethics and integrity

Knowledge and Experience:

  • 10 years of management experience within the Financial and/or Mortgage industry is required

  • Strong knowledge of mortgage originations experience preferred

  • Management of a large scale, geographically dispersed business is preferred

  • Proven ability to innovate, lead and execute at all levels of management

  • Excellent written and oral communication skills

  • Bachelor’s degree or equivalent business experience; Advanced degree a plus

  • Knowledge of capacity planning and work volume forecasting experience

  • Demonstrated ability to influence senior leaders and functional partners to adopt and sustain change

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.