JPMorgan Chase Mobile Business Systems Analyst Lead in New York, New York

The Business Systems Analyst Lead (BSA) team within Digital Technology plays a pivotal role in the success of the organization, bridging the gap between the development, design and product management teams. The BSA is a team player, problem solver, and detail-oriented person. The Digital BSA is expected to tailor their delivery to stakeholders with varying levels of technical understanding.

As a BSA for the Mobile Tribe, you will be responsible for the delivery of multiple products that are available to our customers through the Chase Mobile App and the new Finn Bank app. These apps are available on iOS and Android platforms and serve millions of Chase customers across North America.


The BSA typically performs (but is not limited to) the following:

  • Focused alignment to the tribe/squad they are assigned to.

  • Formulate product roadmaps into living/breathing backlogs that can be consumed by squads.

  • Prepare stories to a level of detail that will enable code to be written and tested without defects; write acceptance criteria and generate test scripts.

  • Understand downstream impacts of changes to web services and coordinate with those teams to ensure they are in lock-step with the squad from a delivery perspective.

  • Maintain a living evergreen repository so that we always have an understanding of our current state.

  • Juggle multiple work-streams at any given time, all with aggressive delivery expectations.

  • Take initiative to work across squads to remove any ambiguity and cross-dependencies.

  • Work within an Agile environment, applying a strong knowledge of Agile and Scrum practices.

  • Lead/Mentor junior BSAs across the wider team

  • Bachelor’s Degree within a technical field.

  • 8+ years of hands-on experience as a Business Systems Analyst, Systems Analyst, technical Analyst or a related discipline with an emphasis on delivering cutting edge technology within finance.

  • Strong verbal and written communication.

  • Strong analytical and problem solving skills.

  • Ability to work independently as well as within a matrix organization, with strong influencing skills.

  • Experience of working in Agile organizations.

  • A strong understanding of mobile apps.

  • Behavioral Driven Development (BDD) using Gherkin scripting language. Preferred Knowledge and Experience:

  • Retail/Consumer banking.

  • Mobile App design.

  • Product Development.

  • Programming experience.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

It's time to take your career to the next level, and we can help. Apply today.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.