JPMorgan Chase Production Support Engineer - Rates Trading Technology in New York, New York

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader in Banking. The world’s corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank supports our clients around the world providing strategic advice, raising capital and managing risk.

Who we are

The Rates Production Management team is responsible for the reliability and resiliency of the Rates application stack. Our team interacts directly with Front Office traders and our partners in Application Development and Global Infrastructure teams. The Rates business relies heavily on our software for eTrading with clients, meeting the lending demands of governments and for all other aspects for their business. Our team is in the thick of it, ensuring the trading platforms are available, that any downtime is swiftly remediated and that we avoid repeat failures. We also focus on automation and tooling, to eliminate unnecessary manual effort and to enhance our monitoring capabilities.

Why Join?

It’s an incredible time for our industry and specifically the Rates business, the eTrading revolution continues and will be at the forefront of it. You will be focused on:

  • Owning the relationship between Front Office and technology

  • Providing first-line support for mission-critical eTrading (including algorithmic trading), pricing, intraday risk and PnL applications

  • Developing specialist knowledge in relevant systems, sharing that knowledge with team members and global partners

  • Liaising with application development and infrastructure teams targeting on-going development, production activity and release management

  • Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues

  • Pro-actively improving the quality of systems and service, and increase business value

  • Upholding and championing bank and Production Management policies, procedures and standards

  • Managing projects through to completion, adhering to project-management best-practices

  • Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale

Who are we hiring?

We are looking for an outstanding Production Support Engineer with experience working in a fast paced, high pressured environment, ideally within financial services or a large-scale technology firm.

  • You have experiencing working within eTrading, Pricing or Risk functions

  • You understand the incredibly demanding nature of the trade floor, or you are eager to experience it

  • You have a thirst for knowledge and want to expand your technical and business knowledge

  • You have experience working with a variety of platforms, including UNIX/Linux

  • You understand networking technologies and have an interest in low latency trading

  • You are capable of writing SQL queries and understand how relational databases work

  • You can script/automate or have a development background

  • You can manage demanding clients constantly evolving needs

  • You can think quickly and logically under pressure, understand and fix problems in a fast-paced environment

  • You understand the principles of ITIL and can use them to effectively protect and govern our production environment

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.