JPMorgan Chase Sr UX Designer - CBO Mobile in New York, New York

About Chase

Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

User experience (UX) designers, user interaction (UI) designers, technologists, graphics designers, user experience researchers, design strategists, project managers, copywriters and other creative professionals comprise the teams within the Digital Customer Experience Organization (dCE).

The Position

Senior Mobile User Experience Designer

New York, NY

We are looking for an experienced and engaged mobile UX/UI designer to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing the future of banking. 

This role requires a deep understanding of user experience design for mobile applications and services. A balanced, end-to-end understanding and working experience with strategy, research, interaction design, visual design, data, systems, working with developers and on-time delivery of designs and specifications is a must.

The Designer will influence and help drive the direction, vision, and methodology for a growing team in our New York studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.

  • 5+ years of experience in mobile user experience and user interface design required

  • Ability to synthesize complex, interdependent, and sometimes competing needs

  • Effective communication of design solutions across roles & levels

  • Awareness and practical understanding of current technologies, systems, services and their application and relevance to digital experiences (viability and performance)

  • Proven mobile application designs

  • Ability to design, deliver, review and iterate detailed mobile interfaces, screens, interactions and flows within set timeframes

  • Design and prototyping skills across a variety of mediums and needs: on paper, whiteboard, in Keynote, Sketch, Principle

  • Experienced delivery of designs and specifications for development

  • Experienced in communicating with engineers and advocating for designs and UX during the development process

  • End to end design experience from user research to concepts to wire frames to UI designs to delivery of specs to development, QA testing and release

  • Understanding of information architecture, data and systems

  • Experienced in Design Thinking process

  • Experienced in advantages and disadvantages of hybrid

  • Solid communication and interpersonal skills

  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

  • Ability to influence others, such as developers, and provide thought leadership on user experience

  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent

  • Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders

  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

  • BFA or BA in related field


JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.