JPMorgan Chase User Experience Designer in New York, New York
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals comprise the teams within the Digital Customer Experience Organization (dCE). These professionals are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings. Diverse backgrounds range across design agencies, mobile handset manufacturers, financial institutions, mobile carriers, startups and content providers.
We are looking for a profoundly engaged experience designer to join us. In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing the future of banking.
This role requires a deep understanding of experience design for digital products and services with a focus on mobile. A balanced understanding of strategy, research, interaction and motion/visual design is a must. You are a customer experience advocate, excited about our customer’s lives through simple, intelligent and enriching products and experiences.
Strong visual background with motion knowledge, preferred formal education from a credited institution. Be a proactive team member, providing design and recommendation in support of team efforts. Follow design guidelines, systems and other best practices as well as production knowledge of the delivery process for mobile products built for iOS and Android platforms. Develop an ability to participate in and incorporate feedback from critique.
2+ years of experience in UX/UI design required.
Ability to synthesize complex, interdependent, and sometimes competing needs
Effective communication of design solutions across roles & levels
Awareness and practical understanding of current technologies, and their application and relevance to digital experiences
Proven understanding of mobile application design and screen development, with expertise knowledge in the iOS and Android platforms
Prototyping skills across a variety of mediums and needs: on paper, in Principle, and other digital methods
Solid communication and interpersonal skills
Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
BFA or BA in related field, graduate design degree preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.