JPMorgan Chase Associate Program Manager - Associate - Mid East Region in Newark, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

The firm has offices and operations in more than 60 countries across more than 5500 properties, totalling approximately 75 million square feet.

The Global Real Estate (GRE) team consists of more than 400 employees, executing 13,000 capital projects per year globally totalling nearly $2 billion a year in design, construction and capital investment.

The Associate Program Manager proactively assists the Regional Real Estate Manager and Program Manager with sub-regional project activity and develops the tactical plans for the movement of the portfolio. The Associate Program Manager is responsible for working with the move coordination company (Meehan) to execute upon moves within the sub-region. The position requires strong customer and vendor relationship management, creative problem solving, and an understanding of space planning tools.

Primary Functional Roles & Responsibilities:

  • Direct report to the Regional Real Estate Manager with ‘dotted-line’ reporting to the Program Manager

  • Responsible for supporting Program Manager with project execution across the real estate life-cycle within the sub-region:

  • Support collection and documentation of LOB project requirements

  • Receive LOB real estate requests via the Real Estate Project Request System (REPRS)

  • Filter LOB requests / work orders to appropriate parties as applicable

  • Support project strategic analysis as required

  • Coordinate communications with GRE functional teams and project teams on project status

  • Support with development and completion of project charters, CERPs and TFAs

  • Assist the regional program manager with the coordination of GTI, ECCS (for Call Center projects), and other internal resources as needed

  • Participate in regional governance meetings by contributing project updates and associated sub-region activity

  • Act as GRE single point of contact for all sub-region moves (Meehan to tactically execute)

  • Manage all move related communications

  • Working in coordination with GTI and the local LOB to provide move matrix for moves/projects

  • Pre and post move, review headcount projections and occupancy allocation updates; Support maintenance of space assignments, reporting, etc. to maximize utilization while increasing data integrity and encouraging good corporate behaviors

  • Understand data in space management system to ensure data integrity within the sub-region and ensure project work is reflected in the space data system of record

  • Provide the appropriate Day One/Day Two support for moves as communicated to the LOB and GRE partners (as assigned)

  • Support strategy, planning, market management of space and seat count within the sub-region

  • Identify opportunities and support execution of projects to consolidate seating or improve space utilization to meet LOB (demand) and GRE (supply) goals

  • Collaborate with program management team and finance to effectively roll out and maintain occupancy allocation information in partnership with Real Estate Liaisons (RELs) or other key contacts within the LOB's

  • Responsible for space allocation at the seat level (including training clients on their certification of on ‘My Seat’)

  • Ensure all names-to-seats and allocations (occupancy – cost centers) are current and correct in GREDL and Serraview for the sub-region

  • Support and maintain occupancy allocation updates for monthly GREDL updates

  • Complete or coordinate on site occupancy and data validation floor walks as required

  • Communicate with other Associate Program Managers to ensure process consistency

  • Bachelor’s degree in architecture/design background preferred

  • Understanding of space management and the real estate lifecycle

  • Ability to communicate effectively at all levels of management

  • Demonstrated experience in developing and maintaining strong customer relationships

  • Strong financial/analytical and problem-solving skills

  • Excellent verbal and written communication skills, AutoCAD, Excel, Word, and Serraview

  • Excellent organizational, follow-up and time-management skills

  • Ability to be forward thinking, flexible, able to visualize and execute on ideas, strategically minded with tactical appreciation

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.