JPMorgan Chase CAO & Technology Training - Asset & Wealth Management Operations Learning Partner in Newark, Delaware

J.P. Morgan is a global leader in asset and wealth management services. The Asset & Wealth Management line of business serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $2.8 trillion and assets under management of $2.0 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of Dec. 31, 2017.)

AWM Operations aims to be a top-performing operations team with scalable platforms, delivering a great client experience in a well-controlled and efficient environment.

The primary responsibility of this position is to be a trusted Learning Partner supporting the AWM Operations team in achieving their strategic business objectives, through a robust learning strategy that is globally consistent and scalable.

Roles & Responsibilities:

Be a trusted learning partner to the AWM Operations senior business leaders. This includes:

  • Effectively consulting with business leaders to understand strategic business priorities and specific business challenges faced

  • Formulating the learning strategy by identifying needs, thinking end to end, leveraging existing training solutions as appropriate and addressing line of business specific training requirements

  • Implementing globally consistent, efficient and impactful learning solutions across AWM Operations

  • Collaborate strongly with the Operations, Technology and Professional Development Shared Services Training Team, in executing the training strategy, utilizing best-in class curriculum content and facilitation

  • Effectively partner with HR Business Partners, Recruitment, Business Stakeholders & Other Support Functions in developing and executing the learning strategy

  • Building a strong learning culture across AWM Operations by engaging and enabling business managers, in developing their teams

  • Ensuring AWM leverages the firmwide learning@jpmc learning platform to support employees in maximizing their performance and career potential through a variety of learning opportunities

  • Analyzing training results and metrics in order to report business impact to business stakeholders

  • Staying current with the latest market training innovations / product offerings and being consultative by suggesting innovative training solutions

  • Partnering with the business to design, deliver, and execute other ad-hoc projects as needed, while applying instructional design principles during the process

Qualifications, Experience & Attributes

  • Graduate / Post Graduate, with a minimum of 5-7 years of experience in Banking / Financial Services.

  • At least 3 years of experience with training methodologies is an advantage.

  • Ability to work both independently as well as a member of high performance teams with project deadlines and matrixed environment.

  • Display the highest professional standards, operating with a commercial mind-set, high client centricity and being innovative by challenging the status quo.

  • Strong Interpersonal and relationship management skill, and ability to effectively communicate with senior leaders.


Client Centricity / Business awareness & Commercial mind-set / Adaptability / Developing Others / Innovative / Continuous Improvement / Strategic Thinking / Problem Solving / Quality Orientation / Self-motivated / Flexible /

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.