JPMorgan Chase CAO & Technology Training - Asset & Wealth Management Operations Learning Partner in Newark, Delaware
J.P. Morgan is a global leader in asset and wealth management services. The Asset & Wealth Management line of business serves institutional, ultra-high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $2.8 trillion and assets under management of $2.0 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of Dec. 31, 2017.)
AWM Operations aims to be a top-performing operations team with scalable platforms, delivering a great client experience in a well-controlled and efficient environment.
The primary responsibility of this position is to be a trusted Learning Partner supporting the AWM Operations team in achieving their strategic business objectives, through a robust learning strategy that is globally consistent and scalable.
Roles & Responsibilities:
Be a trusted learning partner to the AWM Operations senior business leaders. This includes:
Effectively consulting with business leaders to understand strategic business priorities and specific business challenges faced
Formulating the learning strategy by identifying needs, thinking end to end, leveraging existing training solutions as appropriate and addressing line of business specific training requirements
Implementing globally consistent, efficient and impactful learning solutions across AWM Operations
Collaborate strongly with the Operations, Technology and Professional Development Shared Services Training Team, in executing the training strategy, utilizing best-in class curriculum content and facilitation
Effectively partner with HR Business Partners, Recruitment, Business Stakeholders & Other Support Functions in developing and executing the learning strategy
Building a strong learning culture across AWM Operations by engaging and enabling business managers, in developing their teams
Ensuring AWM leverages the firmwide learning@jpmc learning platform to support employees in maximizing their performance and career potential through a variety of learning opportunities
Analyzing training results and metrics in order to report business impact to business stakeholders
Staying current with the latest market training innovations / product offerings and being consultative by suggesting innovative training solutions
Partnering with the business to design, deliver, and execute other ad-hoc projects as needed, while applying instructional design principles during the process
Qualifications, Experience & Attributes
Graduate / Post Graduate, with a minimum of 5-7 years of experience in Banking / Financial Services.
At least 3 years of experience with training methodologies is an advantage.
Ability to work both independently as well as a member of high performance teams with project deadlines and matrixed environment.
Display the highest professional standards, operating with a commercial mind-set, high client centricity and being innovative by challenging the status quo.
Strong Interpersonal and relationship management skill, and ability to effectively communicate with senior leaders.
Client Centricity / Business awareness & Commercial mind-set / Adaptability / Developing Others / Innovative / Continuous Improvement / Strategic Thinking / Problem Solving / Quality Orientation / Self-motivated / Flexible /
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.