JPMorgan Chase CIB Operations – WHEM LEAD - Client Account Services – IS&Markets in Newark, Delaware

The Client Account Services Team supports account setup and maintenance for internal and external clients of the CIB. Core activities include direct client engagement to deliver an excellent client experience, facilitating complex account setup processes across multiple LOBs, managing large new business initiatives and partnering with the businesses to ensure seamless delivery. The function manages BAU activities and also drives technology and industry solutions to be responsive to a changing regulatory and business landscape.

Role Description: The Client Account Services WHEM Markets & IS Lead is responsible for management of all aspects of account opening support for various products including Derivatives, Equities, Fixed Income, FX, etc. This role partners extensively with key stakeholders in the respective businesses, operations partners, client service, and transition teams in order execute client business requirements. You will be responsible for regular reporting to senior J.P. Morgan management on key strategic initiatives, performance results and key risk indicators.

The role and responsibilities of the Executive Director of the WHEM Client Account Services team will include the following:

  • Manage day to day delivery of account management services to LOBs ensuring consistent quality of execution

  • Manage client relationships to deliver consistent excellent client experience

  • Partner with key stakeholders across the CIB to deliver key business programs

  • Execute large scale onboarding initiatives in close partnership with Implementations and other partners, ensuringtight management of deliverables and resource management

  • Partner with the business to drive continuous improvement

  • Drive scale through operations re-engineering, RPA and automation

  • Manage operations with sound risk and audit controls


10+ years experience in Financial Services industry

  • Strong operations leadership skills

  • Expertise in client onboarding for Financial Services segment

  • Demonstrated ability to drive E2E process reviews and drive transformation re-engineering

  • Excellent people management capabilities. Ability to lead large multi-location teams

  • Executive presence and ability to work with multiple senior stakeholders concurrently and globally

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.