JPMorgan Chase Client List Screening Business Support Associate in Newark, Delaware

This position is part of the firm's Alert Operations and Compliance List Screening Program Management team. The team covers both global and business-aligned functions supporting the firm's AML, Sanctions and Anti-corruption programs. This team works in partnership with the Data Management, Coverage Strategy, Global Compliance Technology, and Investigations teams.

Successful candidates possess a solutions driven mindset with strong problem solving and analytical skills. They are comfortable to work independently and take initiative on various projects, daily support function and driving efficiency changes. In addition, successful candidates are quick learners that will be able to readily understand Client List Screening and AML concepts and issues. A CLS TOPS Associate will be able to deliver results, by setting goals and communicating accurate timelines to support long-term strategies.


  • As a member of the CLS Business Support team, you will be responsible for analyzing complex issues pertaining to CLS system functionality (i.e. Volume increases, data issues), with the ability to meet critical Operational timeline’s and SLAs

  • Identify business issues, and utilize business knowledge to identify root causes while proposing strategic solutions.

  • Participate on various initiatives, providing insight and feedback on projects to ensure longer term efficiency

  • Communicate with end users to resolve complex queries. Articulate step by step instruction in a cross-functional team environment

  • Partner with production teams to capture and triage defects and various system enhancements

  • Liaise with Technology teams to follow defects through to resolution and implementation

  • Identify potential tactical and strategic enhancements for CLS Operations teams. Partner with PCG teams to assist with communicating training and procedural modifications

  • Function as a key contributor with demonstrated knowledge of all CLS operating systems

  • Assist/co-ordinate Business Exploratory script testing of unreleased system functionality, and Post Validation Testing for Technology releases and implementations

  • Build relationships with Operations Management, and provide daily support across all leveraged applications.

  • Maintain stakeholder relationships with Data Management Operations, Vendor Management, various Technology teams, and Business Analysts, LOB Relationship Managers, and Compliance groups. Establish strong working relationships with CLS TOPS team members across different locations.

  • 2+ years’ experience in Global Compliance Operations preferred

  • Bachelor’s degree or work experience equivalent required

  • Working knowledge of Sanctions, PEP, Negative Media and Money Laundering/Terrorist Financing (TF) risk areas

  • Demonstrated adherence to controls and standards

  • Strong communication and presentation skills with the ability to lead meetings, projects, and facilitate discussions accordingly

  • Proven ability to work well in a high-pressure and dynamic environment, and develop/maintain strong relationships with several cross LOB teams

  • Demonstrated ability to work across organizational boundaries to accomplish common objectives, including the appropriate escalations in the organization to ensure timely resolution of defects

  • Ability to maintain a professional & personable demeanor and have excellent skills in the following areas: Analytical ability, ability to multi-task, effective oral & written communication, presentation skills, issue resolution, attention to detail, data mining, working independently, problem-solving ability, and business process and procedure comprehension.

  • Understanding of project management methodologies and system tools (JIRA, ALM, DQM) preferred

  • Strong Proficiency in MS Office applications.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.