JPMorgan Chase Corporate Benefits Health & Income Protection Delivery Manager in Newark, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JP Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

As part of the U.S. Benefits Plans department, the Benefits Delivery and Customer Service unit is responsible for customer service and administration of all U.S. benefit programs except pension administration (e.g., medical, dental, vision, life insurance, LTD, 401K), performing administrative oversight of plans to maintain compliance with plan documents and legal requirements while optimizing the customer experience. This unit is responsible for managing vendors and monitoring their performance, implementing regulations and changes based on design decisions made, responding to customer inquiries and escalated cases and reviewing customer facing communications and websites for clarity and accuracy. The Health & Income Protection Delivery Manager is a key role within this unit, responsible for overseeing all the administrative aspects of the healthcare and insurance benefits plans.

Our U.S. Benefits Department is responsible for healthcare and insurance plans and qualified plan offerings, Wellness programs offered to our employees and their covered spouses/domestic partners, onsite Health & Wellness clinics available at 28 major sites around the country, Employee Assistance Program, and related regulatory and internal reporting required to properly oversee these offerings.

Principal Responsibilities include:

• Oversee operations of outsource vendors including review of training materials, setup of plan/administrative technical changes, operations and project work, carrier eligibility reporting and billing, payroll files and all other plan operations work

• Partner with co-located internal HR call center to deliver excellent customer service

• Determine/oversee implementation of required system changes for both ongoing as well as Annual Enrollment to account for various changes required due to design enhancements, regulatory requirements and customer improvements; review and approve specs developed as part of changes

  • Review/Oversee regulatory reporting processes for both state and federal Health and Insurance specific legislation

• Continually work toward process improvements and efficiencies

• Maintain a strong control environment

• Manage 2-3 individuals

• Oversee/conduct User Acceptance testing as needed across our various administrative and other benefit vendors

• Review various participant facing communications, making sure they are accurate and clearly understandable and appropriately reflect operational components of our plans

• Manage administrative vendors including request for proposal processes, implementations and ongoing operations/financials to improve customer experience, operational excellence and financial results

• Perform various reconciliations to make sure operational vendors are properly accounting for benefits they provide to our participants

• Oversee production of various ad hoc queries to support departmental needs

• Function as HIPAA Privacy Officer, making sure to properly train all new employees who have access to sensitive data as well as required disclosure monitoring and reporting

• Oversee testing of various internal websites including My Health, me@JPMC , etc. to determine that benefits data is properly reflected

• Review/oversee Retiree HRA values for post Medicare retirees who have elected coverage through One Exchange

• Review/oversee imputed income year end processing

• Review and approve payments related to various special reimbursement arrangements

• Take part/project manage special projects, as needed


• Bachelors degree

• Minimum 5-7 years in corporate benefits or benefits consulting/administration

• Must have experience working in a strategic, analytical or metric driven position

• Superior analytical and problem-solving skills, with a high level of attention to detail

• Ability to multi-task, work independently, meet deadlines, and manage multiple deliverables

• Strong verbal and written communication skills, with strong customer focus

• Knowledge of benefit plan rules and provisions

• Solid knowledge of standard desktop applications: MS Office, Powerpoint, Excel

• Strong project management skills with a commitment to continuous improvement

• Ideal to have large firm experience (25,000 plus employees)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.