JPMorgan Chase Program Manager - VP - Mid East Region in Newark, Delaware
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .
The firm has offices and operations in more than 60 countries across more than 5500 properties, totalling approximately 75 million square feet.
The Global Real Estate (GRE) team consists of more than 400 employees, executing 13,000 capital projects per year globally totalling nearly $2 billion a year in design, construction and capital investment.
Accountable for overall performance and end-to-end project management of complex and multi-discipline GRE projects. The program manager serves as the single point of contact for the LOB on all project related activity. The role is responsible for ensuring all projects (large and small, planned or unplanned) stay on time, on budget, and ensure the right stakeholders are engaged throughout the process. This position reports to the Regional Real Estate Manager and is responsible for the supervision of (or supporting with the supervision of) the Associate Program Manager(s) for successful project execution.
Primary Functional Roles & Responsibilities:
Direct report to the Regional Real Estate Manager within the sub-region
Accountable for shepharding projects through the end-to-end lifecycle, from planning, through execution, monitoring and closing
Manage resources, procedures and protocols, budgets and schedules to achieve intended business objectives for real estate projects
Continuously review the scope, schedule, cost, safety, and quality of assigned projects
Reinforce identified facility standards (i.e., facilities, safety, security, energy efficiency, space, FFE, etc.)
Accountable for development of project charters TFAs and CERPs leveraging functional teams for required content
Act as the single point of contact to LOB for all project-related concerns and communications
Coordinate project activity and communications with GRE and project stakeholders
Interact closely with LOB CFOs and other LOB liaisons (RELs) to understand/develop project expectations and business requirements (space demand)
Conduct portfolio analysis to help address or accommodate a project requests and business needs
Ensure occupancy / vacancy levels are well understood and actively reported and managed
As required, engage and inform GRE functional teams to identify and manage project scope, timeline and milestones, and costs. Examples may include:
Client Management – coordinate LOB strategy and sub-regional implications and provide regular communication on sub-regional activity
Portfolio management and transactions – ensure the team has the project context to negotiate the best deal for the firm
Design and construction – ensure communication with stakeholders is current and aligned to budget to streamline test-fits and efficiently fit-out the space
Property management – ensure engagement is made early and operational considerations are met prior to deal execution
Tax and incentives – inform the team of activity that may impact headcount adjustments
Lease administration – inform the team if there may be an impact to the leased portfolio
GRE Data Infrastructure – inform the team, and update Serraview, for headcount and / or space allocation adjustments Finance – ensure the team is aware of project estimates and budget-to-actual impact
Establish annual and periodic sub-region reporting need to know and value-added information required to drive intelligent real estate strategy
Monitor and manage sub-region efforts to ensure projects stay on schedule, including but not limited to: 1) TFA/CERP approvals 2) project milestones 3) cost center adjustments 4) GREDL floor plan updates
Assist in the coordination of all sub-region project data management, analysis, reporting, metrics, and presentation development
Prepare standard and ad hoc management reports for senior management and communicate the status of each project to include updates, rag ratings, budget and timeline details at regional governance meetings
Drive process improvement, quality and controls
Anticipate and resolve issues
Where volume requires, effectively manage a team of coordinators, ensuring seamless communication, activity coordination, high quality outputs and overall high team performance
Accountable for ensuring all project work with impacts on seat supply is fed into GRE’s systems of record upon completion of project.
Bachelor’s degree, MBA Preferred
10+ years of real estate experience
Excellent communication skills (verbal and written)
Ability to interact with wide array of internal customers
Ability to interact with senior management
Ability to creatively solve tactical issues
Ability to work against short timelines in a fast paced environment
Knowledge of real estate, property metrics, and occupancy standards
Must have excellent organizational, strategic planning, and technical skills
Strong time management skills with ability to manage multiple projects and deliverables
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.