JPMorgan Chase Windows Technology Operations Associate in Newark, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at at .

Global Technology Infrastructure Service Delivery (GTI) is the technology infrastructure organization for JPMorgan Chase, partnering with all lines of business to deliver a wide range of high-quality products and services. We provide exceptional project execution and financially disciplined approaches and processes in the most cost-effective manner by following three strategic objectives:

Stability and Security – Deliver a controlled, stable, resilient and secure operating environment

People – Develop and manage our people to build a high-performing, delivery-focused team

Delivery – Deliver business value through technology while improving efficiency and productivity

Subgroups within GTI

Job Description:

This role will be located in the Enterprise Management Services (EMS) team within Core Services. EMS Engineers and provides L3 support for Windows and UNIX Event and Performance Monitoring, Firm wide Event Routing, Monitoring Analytics/Visualization and Distributed Job Scheduling. In particular the successful candidate will be concentrating on engineering the UNIX Event Monitoring Routing Solutions which are based on IBM Tivoli ITM and IBM


  • Translation of customer requirements into design and implementation plans that are consistent with the organizations strategic direction.

  • Engineering and architectural development of innovative and robust solutions across GCS and partners.

  • Ongoing assessment the existing environment with a relentless focus on continuous improvement.

  • Fielding escalations from the support organization and providing solutions in partnership with the vendors when necessary.

  • Microsoft SCOM

  • Designing and building monitoring environments on a large scale (10000+ servers)

  • Strong knowledge of Windows Operating Systems.

  • The ability to write maintainable code in modern interpreted languages (Perl, Python, etc.)

  • Understanding of modern SDLC principles (Test Driven Development, Continuous Integration, etc.).

  • A proven ability to provide technical/thought leadership, influencing and inspiring both more senior and more junior colleagues.

  • The ability to communicate at a level commensurate with the audience at hand, be they expert or non-expert.

  • Knows when to build rather than buy and able to execute in such scenarios.

  • An inherent understanding of how things should be done and a determination to hold one’s self and one’s peers accountable to such standards.

  • The desire to not get siloed and to work outside ones immediate area to build strategic solutions that span the rest of CFS and ultimately GCS.

Preferred Skills:

  • Degree or equivalent in a scientific, computing or other quantitative subject is a plus.

  • C/C++ or Java programming experience.

  • Experience with messaging technologies.

  • Experience with any other tools across the monitoring ecosystem.

  • Experience of building highly automated monitoring systems.

  • Interest in or experience with machine learning.

  • Knowledge of techniques for dealing with very large datasets.

  • A demonstrable understanding of what adoption of Agile methodologies actually means

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.