JPMorgan Chase Collector III - Credit Card Collections - Phoenix, AZ in Phoenix, Arizona
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.
We have opportunities in our Collections group.
Our Collections group creates and delivers the right solutions to our customers to resolve account delinquency, directly impacting the risk of loss to the Bank.
We are looking for individuals with a passion for Collections with the following skills:
Advanced Customer Focus
Take ownership of each customer while empathizing and prioritizing customer needs
Advanced relationship building skills
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions
Advanced Communication Skills
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Strong interpersonal skills
Advanced Problem Solving Skills
Approach escalated problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritize work to ensure efficiency
Strong decision making skills
Advanced experience researching and resolving customer issues
Advanced Analytical Skills
Critical thinker and ability to make independent judgment
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Advanced Computer Skills
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.
Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
Our team members are dynamic they. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
See how our telephone specialists make a real difference for our customers :
Video: Launching Your Career as a Call Center Specialist
Minimum of five years of customer interaction experience with two years previous Collections experience strongly preferred, either by phone or face to face.
Previous experience working within the Credit Card Industry preferred
Advanced negotiation skills required with sales skills a plus
Previous experience with all stages of the delinquency cycle a plus
Proven track record as top performer
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with advanced computer functions including MS Office suite strongly preferred
High School Diploma or equivalent required; some college preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.