JPMorgan Chase Global People Support- Quality and Controls Associate in Phoenix, Arizona

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at at

Join Global People Support (GPS) and help lead part of an innovative and evolving Employee Relations (ER) team, who helps JPMorgan Chase & Co. managers across the globe build their people management skills, deliver a great employee experience and fulfill the JPMorgan Chase & Co. business principles all while being an employee advocate.

This Human Resources (HR) role will focus on Quality Assurance and Risk/Controls for the Global People Support (GPS) team in line with the firm’s compliance practices. As part of the GPS Quality and Controls (Q&C) team, the successful candidate will conduct quality assurance reviews to identify, monitor and assess operational risk, analyze and test controls, confirm adherence to policies/standards/procedures/regulations and ensure Q&C processes, documentation and training is updated.


  • Conduct case management and process/procedure reviews for accuracy and compliance

  • Identify and escalate errors and control issues, ensuring timely and appropriate resolution

  • Advise, coach and educate GPS employees and team managers to promote compliance

  • Prepare quality, risk and control reporting, and other relevant documentation for control functions and Risk Committees as appropriate

  • Analyze trends.Recommend control revisions and improvement strategies

  • Recommend training improvements based on trends

  • Lead and manage various Q&C projects as assigned

Qualifications and Experience:

  • 3+ years HR experience primarily in an Employee Relations or Generalist capacity but other combinations of HR experience could be considered; GPS experience preferred

  • Strong quantitative and qualitative analysis skill

  • Highly motivated individual with demonstrated ability to coach colleagues

  • Demonstrated ability to work effectively, both independently and as part of a collaborative team

  • High level of technology skills including MS office

  • Prior program and project management experience, including creating conceptual plans into actionable and practical initiatives

  • Strong communication and interpersonal skills, with the ability to engage and influence staff at all levels

  • Strong planning and organization skills

  • Ability to produce high-quality written reports, for use at Executive level

  • Ability to gather, synthesize and analyze data and draw logical conclusions

  • Bachelor’s degree in business or equivalent experience preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.