JPMorgan Chase Sales Strategy Support Manager in Phoenix, Arizona

Business Description

Chase is one of the largest U.S. providers of banking, lending, treasury, wealth management and investment services. Chase serves 50 million customers, including consumers, small businesses, mid-size companies, corporations, financial institutions, nonprofits and governments. Chase’s Mortgage Banking business services 7 million mortgages representing a combined balance of $1 trillion. In addition, Chase was the highest ranked large bank in mortgage originations and showed the greatest improvement of the top 15 servicers in the most recent J.D. Power and Associates customer satisfaction surveys.

Principal Duties and Responsibilities

  • Participates in establishing performance measures, productivity goals and identifying opportunities for improvement

  • Manages the Chase Employee strategy & execution across Retail & CD business areas to achieve desired outcomes

  • Manage internal and external relationships

  • Manage both driving new volume and fulfilling volume processes and productivity

  • Leads tasks/projects end to end to identify all potential problems and how to solve for them. Identifies and articulates issues and risks to management. Ensures timely completion.

  • Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, management support, executive reporting and business planning. Knowledge and Experience

  • Bachelor’s degree (or equivalent experience) in Finance, Math, Business Administration, or related discipline strongly preferred.

  • 5 plus years experience in mortgage banking preferred.

  • 7 years experience project/process management and improvement strongly preferred

  • Develop alternative solutions to complex problems, think outside the box, and recommend the best solution

  • Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts

  • Able to communicate effectively to an audience including senior management

  • Ability to operate in a collaborative and cooperative environment, and must possess the strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization.

  • Ability to plan, organizes, and guides a project from inception through multiple timeline milestones all the way to completion.

  • Strong oral and written communication skills. Expresses thoughts and ideas clearly and concisely

  • Keeps others informed of key business information, issues decisions and action.

  • Adapts well to increasing scope and complexity of work brought on by business growth.

  • Eye on detail with ability to see larger scope and strategic solutions

  • Work independently with little or no supervision

  • Ability to take strategic plans to tactical plans and ultimately execution

Principal Duties and Responsibilities

  • Participates in establishing performance measures, productivity goals and identifying opportunities for improvement

  • Manages the Chase Employee strategy & execution across Retail & CD business areas to achieve desired outcomes

  • Manage internal and external relationships

  • Manage both driving new volume and fulfilling volume processes and productivity

  • Leads tasks/projects end to end to identify all potential problems and how to solve for them. Identifies and articulates issues and risks to management. Ensures timely completion.

  • Responsible for supporting the coordination and execution of a variety of critical activities including strategic and tactical initiatives, management support, executive reporting and business planning. Core Competencies

  • Senior leader with demonstrated ability to work across multiple business functions & stakeholders to achieve desired outcomes

  • Strong interpersonal, team management, project management, multi-tasking & leadership skills

  • Able to work well with people at various professional levels and abilities

  • Provide recommendations on business through data, analytics, research to influence business strategies

  • Delivering Results – Partner closely with sales, marketing, fulfillment & other stake-holders to ensure we grow Chase employee market share

  • Communication - Share information, concepts and opinions with others that results in clear understanding and desired outcome. Also, the ability to answer complex inquiries, provide information, and effective communication with leadership and with senior executives

  • Problem Solving: Identifies business issues which require an analytical solution, utilizes business knowledge to identify the root cause of business issues and to propose solutions

  • Process Execution: Ability to create process flows that support strategic initiatives and from concept, design, development, execution to daily management

  • Project Management: Able to lead projects and drive execution. Able to work with key partners to fully execute.

  • Manage relationships with internal and external vendors

  • Ability to deal with obscurity fast pace and ever changing environment

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.