JPMorgan Chase VP - Commercial Card- Senior Relationship Manager in Phoenix, Arizona
Commercial Card – Relationship Manager 603:
Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans.
Chase continues to innovate launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Commerce Solutions, Chase is one of the leading processors of credit card payments.
As a Commercial Card Relationship Manager, you will identify, plan and implement payables strategies for client growth, product cross-sells and retention. You will cultivate strong relationships with clients within your assigned portfolio and work with internal coverage partners to execute client strategies. The successful applicant will have demonstrable proficiency in account management and full knowledge of the Commercial Card product proposition.
The RM establishes plans for maintaining major account relationships and meeting assigned targets within their portfolio. They will quickly establish strong client relationships that drive customer satisfaction while balancing the needs of the Firm.. The RM participates, with coverage partners and Product Sales Specialists, to develop sales strategies for accounts, helps identify target accounts and opportunities within the framework of the organization-wide sales strategy. The RM is responsible for maintaining satisfactory customer satisfaction levels for all accounts in their assigned portfolio, monitors competitor activity and ensures that appropriate response strategies are formulated and executed.
In the role of Commercial Card (CC) Relationship Manager , you will be responsible for leading a portfolio of approximately 20-25 Commercial Bank – Corporate Client Banking (CCB) Tier 1 (accounts with $10MM+ in annual spend) commercial card clients. Your primary objective is the management of the contract lifecycle to ensure volume growth, full product placement, client retention and to lead clients and business partners through change management activity.
Bachelor's degree, MBA preferred
5+ years of experience in Relationship Management (Commercial Card industry preferred)
Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients
Experience in successfully managing multiple client relationships concurrently
Excellent communication skills with experience presenting to C-Level executives
Ability to work independently with little professional guidance
Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.