JPMorgan Chase Consumer & Community Banking - Home Lending HR Business Partner, Vice President in Plano, Texas

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at .

Consumer & Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience.

Drawing on its 200-year legacy of integrity, strength and financial resources, Chase helps families achieve and sustain homeownership. We serve all customer segments, from first-time to experienced homebuyers, helping customers unlock the financial potential of their homes, and provide affordable housing solutions to struggling homeowners.

Home Lending services 7 million mortgages with combined balances of $1 trillion, helping customers in our branches and virtually. To accomplish this, the group employs more than 20,000 Home Lending Advisors and customer service representatives. We serve our customers through more than 5,600 bank branches, as well as correspondent lenders across the country.

The role of the HR Generalist is to help drive the HR strategy and provide generalist support across the Home Lending organization. The individual will partner with various areas of the organization to execute on a variety of HR activities including talent and performance management, compensation and promotions, recruiting learning and development, employee relations and diversity initiatives. The individual in this role will be a trusted advisor to various functions within Home Lending, through partnering with HR specialist functions to deliver the best solutions to our clients. In addition, to the advisor role, responsibilities will include managing and analyzing people related data as well as various HR projects to support the overall Home Lending function.

This role requires a strong focus on the firm’s culture and values, a risk and control mindset with the ability to apply sound and independent judgment to HR issues. This is an exciting role that offers the opportunity to contribute to the development and execution of the broader Home Lending people agenda. The successful candidate will have a track record in working well under pressure in fast-paced environments with an excellent level of attention to detail in every aspect of their work.

In this role, you will

  • Partner closely with the HR community in recruiting, development, employee relations and compensation.

  • Drive the comprehensive talent agenda including succession planning, hi-potential and leadership development embedding diversity as a key priority.

  • Partner with business leaders to ensure the appropriate programs are in place to drive employee engagement.

  • Create & drive programs to support retention strategies, career development and mobility across the teams and across the firm.

  • Ensure employees and managers receive the appropriate counseling, guidance and support on employee relations issues.

  • Establish and measure key people metrics, aligned with business goals and work with business to drive progress.

Excellent written and oral communication skills are required because this position routinely interacts with employees at all levels of Home Lending & Auto Finance, CCB and JPMC. Fast and reliable decision-making skills are critical in order to keep pace with the business and regulatory environments, and JPMC priorities. It is critical for you to understand when and how to escalate decisions or risks.

Other key requirements include: business acumen, understanding of how to work within structured decision-making constructs, ability to identify key stakeholders, assessing change management requirements and employee impact, and knowing when to challenge topics, issues and decisions.

Core Competencies:

  1. Analysis and Articulation : Ability to articulate a well thought out business case and it’s bottom line and financial impacts through research and synthesizing data from a variety of qualitative and quantitative sources.

  2. Partnership/Organizational Agility : Ability to influence and motivate others; foster relationships with key stakeholders and across the organization; promote teamwork.

  3. Adheres to Deadlines : Creates and maintains an environment which establishes, communicates, and ensures adherence to clear deadlines intended to ensure that work is processed with the required timeliness.

  4. Effectively Communicate with Others : Defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e., explaining important information peers or direct reports); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time. .

  5. Learning Agile : Is able to quickly synthesize information, new ideas, process and/or policy changes and understand business impacts

  6. Execution : Leverages business knowledge, Human Resources expertise, and personal commitment to excellence to deliver results that meet all standards of quality, compliance, timeliness and customer experience.

  7. Analyzes Problems : Identifies problems, recognizes the root causes, and identifies multiple potential or innovative solutions to problems.

  8. Escalates Information : Effectively recognizes important information and is able to escalate high-risk issues to others clearly and in a timely fashion.

  9. Project Management : Demonstrates project management experience including developing and maintaining project plans, consulting with the business and end users, and documenting steps required to execute or modify programs.

  10. Maintains Control Environment : Establishes and maintains a proper control environment whereby policies, procedures and processes are understood by all associates and are consistently followed. Ensures that appropriate documentation is accurate and in place to enable a clear and auditable trail for all factual information. Holds subordinates accountable for compliance within a controlled environment.

  11. Workforce Planning : Ability to plan for changes in the deployment of staffing resources and/or required capacity in accordance with changes to current and expected workload demands.

  12. Executive Level Presenting and Reporting


  • 6+ years of working as an HRBP or other HR experience, preferably at a financial services firm

  • Excellent communication skills with a consultative approach in client facing situations

  • Strong analytical, quantitative and technical skills with a high proficiency in managing data and the ability to analyze/"tell the story"

  • Knowledge of human resources policies, processes, principles, concepts and methodology

  • A strong sense of urgency and problem-solving skills

  • Excellent organization skills with the ability to manage multiple projects simultaneously

  • The ability to build solid relationships and work well in a team environment

  • Proven track record in objectively coaching employees and management through complex, difficult issues and mitigating risks.

  • Exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment.

  • Good knowledge of the legal framework & practical application of employee relations concerns and mitigating risks

  • Advanced skills in Excel, Word, PowerPoint, and other HR systems

Unique Requirements:

  • Bachelor’s Degree required

  • Human Resources and/or Financial Services experience preferred

  • Ability to travel occasionally for key business/leadership meetings

  • The position can be located in: Phoenix, Columbus, Plano, Jersey City

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.