JPMorgan Chase Java Software Engineer, Associate in Plano, Texas

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.

Enterprise Call Center Services group is responsible for maintaining all contact center technologies including Nice call recording, workforce management, Dialers, Genesys Call Routing, and Interactive Voice Response platforms. This group is responsible for managing these technologies across the entire JPMC enterprise globally

Position Description:

The ECCS Java Application Developer is responsible for delivering high quality Voice and CTI applications to all JP Morgan business units. Primary role involves being part of ECCS Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery. In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications. The position will require off hours support as needed. Application Developers are expected to work closely with the entire ECCS IVR and CTI Development team and also work with offshore counterparts.


  • Bachelors in Computer Science or specialized training / equivalent work experience

  • 8+ years of professional experience as software developer with development, deployment, and support of large-scale distributed applications in a mission-critical production environment.

  • Required skills include the following:

  • Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation.

  • Working knowledge of Object Oriented Analysis/Object Oriented Design methodologies and life cycles.

  • Demonstrated experience with SCM tools such as GIT, Subversion...

  • Advanced experience with application development on Java, J2EE, Spring, and MVC, Java Design Patterns and JUnit.

  • Advanced experience with JMS and Messaging Products (preferably IBM MQ).

  • Excellent knowledge of Relational Databases like Oracle/SQL Server, SQL

  • Expert knowledge of Web service technologies including SOAP/REST.

  • Strong working knowledge of IntelliJ, Eclipse, Maven and Tomcat.

  • Strong working knowledge of Cloud Technologies, Cloud Foundry, AWS,...

  • Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic

  • Ability to deliver in a fast paced global team environment.

  • Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)

Preferred skills include the following:

  • Exposure to omni-channel and cross-channel integration implementation

  • Exposure to Open Source technologies (Spring, Log4J, Jackson, …).

  • Extensive experience of developing UI interfaces

  • Working knowledge of IVR’s (Convergys/Intervoice Preferred)

  • Some knowledge of Call Routing Platform (Genesys)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.