JPMorgan Chase Merchant Services - Process & Role Design in Plano, Texas

JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Chase Merchant Services is the world’s leading merchant acquirer with more than $1 trillion in annual transaction volume in 2017. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The consumer payments industry is rapidly evolving. Chase Merchant Services must continuously innovate and expand our products, geographies and technology to deliver world-class solutions for our clients.

As a part of our innovation and strategic expansion initiative, the Process and Role Designer will focus on the design and mapping of client centric processes from the ground up, and target state job roles to operate the processes.

Responsibilities :

  • Collaborate with the client journey teams, operations and business architects to design detailed processes maps that illustrate the internal process that solve customer pain points and deliver on the defined client experience

  • Use process improvement techniques to clearly understand client challenges, internal/operational challenges and translate into future state process maps

  • Define responsibilities of internal future state roles needed to support the ideal client experience, inclusive of experience and education required for the role

  • BS degree in Engineering, Computer Science, Information Systems, Business required

  • 3-5 years equivalent or relevant experience required

  • Payment industry experience strongly preferred

  • Ability to work on cross-functional teams in a high-paced, Agile work environment

  • Ability to work independently and create goals and vision for delivery in ambiguous or new situations

  • Demonstrated strong leadership and insightful analytical skills

  • Ability to problem-solve and clearly articulate objectives and the required path(s) to implement new process/program

  • Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders

  • Excellent influencing-without-authority skills

  • Sense of urgency with disposition to execute and a demonstrated career of successful program implementations

  • Demonstrated experience in driving strategy within a large multi-segment organization, preferably in the payments or banking industry

  • Proven exceptional relationship building skills inside and outside the organization

  • Proven experience in working across departments, lines of business within large organizations

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.