JPMorgan Chase Merchant Services - Sr. Project Manager, VP in Plano, Texas

JPMorgan Chase & Co . is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

As a Sr . Project Manager you will be responsible for directing and managing large and / or complex programs and projects across the JPMorgan Chase Consumer & Community Banking (CCB) organization with focus on Merchant Services. This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. You will manage projects from concept through implementation including initiation, requirements, design, build, & test and support both Agile and Hybrid methodologies. This will include coordinating resources (staff, equipment, vendors and consultants) across one or more projects, managing the budget for assigned project(s), monitoring project progress (risks & issues), adjusting resources and priorities accordingly, preparing and presenting progress reports for management, collecting, documenting and archiving all required development artifacts, & ensuring technologies are integrated properly to support Merchant Services.

Responsibilities:

  • Provide strong leadership in driving a cross-functional Project Team to execute and deliver assigned projects

  • Manage projects through the entire Technology and Business Project Delivery Lifecycle using standard project processes and tools

  • Manage project budget and financials

  • Create project plan and track to key milestone dates associated with targeted implementation window

  • Manage project risks, issues, actions/deliverables

  • Plan and manage execution of business testing

  • Partner with the Business to identify operational risks and ensure overall operational readiness prior to launch; develop operational readiness playbook and facilitate Go/No Go meetings upon completing of testing

  • Manage project communications & status reporting (e.g. project performance metrics/KPIs)

  • Clearly articulate project status and issues to the team, senior leaders & Program Managers

  • Proactively identify obstacles and collaborate with team to identify options/solutions

  • Identify and help implement continuous process enhancements/improvements

  • Identify opportunities to automate or streamline current processes, focus on driving efficiency and improvements in controls.

  • Collect and store all required artifacts for the project across the project life cycle

  • Lead scrum and Kanban teams when applicable

  • Lead SWAT teams when needed to drive focus on outcomes and speed up delivery

  • Bachelor's Degree required

  • Minimum 5+ years of experience in information technology and/or Business Operations Project Management

  • Payment industry experience strongly preferred

  • Extensive experience establishing and managing to project plans and key milestone dates

  • Ability to develop and manage a project budget

  • Experience with projects in multiple technologies, functions and industries

  • Experience with Agile, Waterfall, and Hybrid software development methodologies required (PMP or Agile certification is preferred)

  • Strong proficiency in creating executive management presentations using MS PowerPoint

  • Experience managing resources that are geographically distributed and culturally diverse.

  • Strong written and oral communication skills

  • Excellent judgment and decision making

  • Ability to resolve conflict & facilitate decision-making

  • Proven ability to apply critical thinking in order to make complex decisions based on data, experience, analysis and judgment

  • Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills

  • Proficient in Microsoft Office Suite and familiarity with Microsoft Project is required

  • Diverse skillset (for example, experience in process mapping, client experience mapping)

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.