JPMorgan Chase Merchant Services - VP, Business Architect Lead in Plano, Texas

JPMorgan Chase & Co. (NYSE: JPM), is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Chase Merchant Services is the world’s leading merchant acquirer with more than $1 trillion in annual transaction volume in 2017. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The consumer payments industry is rapidly evolving. Chase Merchant Services must continuously innovate and expand our products, geographies and technology to deliver world-class solutions for our clients.

As a part of our innovation and strategic expansion initiative, the Vice President , Business Architect role will focus on the analysis of client needs and designing client centric products and processes from the ground up. This role will lead a team of Business Architects and reports to the head of Client Journeys.

Responsibilities :

  • Lead a team of Business Architects

  • Develop and implement business architecture design framework

  • Understand and analyze client needs and desired experiences

  • Design client journeys to deliver exceptional client experiences

  • Design internal employee journeys to support client journeys and efficient operations

  • Identifies and architects business capabilities for the targeted client journeys

  • Collaborates with product managers, product owners, and technologists to define business capabilities and product features

  • Bachelors degree in Management Information Systems, Business Management or equivalent experience required, MBA preferred

  • Minimum of 7 years of equivalent or relevant experience required

  • Demonstrated experience in customer experience, business architecture design and implementation required

  • Payment industry experience strongly preferred

  • Experience in management consulting preferred

  • Ability to work on cross-functional teams in a high-paced, Agile work environment

  • Ability to work independently and create goals and vision for delivery in ambiguous or new situations

  • Demonstrated strong leadership and insightful analytical skills

  • Ability to problem-solve and clearly articulate objectives and the required path(s) to implement new process/program

  • Exceptional communication skills, both oral and written, with desire of using both in collaboration with potential partners and internal stakeholders

  • Excellent influencing-without-authority skills

  • Sense of urgency with disposition to execute and a demonstrated career of successful program implementations

  • Demonstrated experience in driving strategy within a large multi-segment organization, preferably in the payments or banking industry

  • Proven exceptional relationship building skills inside and outside the organization

  • Proven experience in working across departments, lines of business within large organizations

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.