JPMorgan Chase Wealth Management - CWM Operations, Investment Servicing Sr Specialist III in Plano, Texas

JP Morgan Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

J.P. Morgan Securities brings together the strengths of the global J.P. Morgan family as well as best-in-class external resources to help meet the financial goals of our Clients. Our small size and broad scope allow us to customize solutions tailored to Clients’ specific needs.

Job Description

  • Obtain and handle all sensitive and confidential information and required documentation in accordance with Firm Policy and Procedures.

  • Review customers’ documents to confirm the validity of the information that need modifying.

  • Ability to review legal documentation and ability to use the Workflow tools to ensure the documentation was reviewed correctly.

  • Open and update different type of accounts using different web based and mainframe applications.

  • Handle all BAU exceptions that are done on a case by case basis, as most normal BAU processing will be handled by the Global Utility or 3rd Party Vendor for Documentation review.

  • Ensure Quality Control / Verification of all Documentation Control Reports which will include review of all reports related to errors/exceptions / discrepancies of work processed the prior day.

  • Heavy email correspondence with Client Associates and Financial Advisors, co-workers and management within the firm.

  • Answer inquiries through various forms of communication (e.g. phone, email, i-Inquires etc)

  • Extensive use of Microsoft Office products, e.g. Excel, PPT and Word, as assistance is needed with the writing and creation of operational manuals and procedures in order to continue to effectively train staff in NY and Globally.

  • Create reports from SURF to support new/existing functions.

  • Implement system enhancements to increase controls, minimize manual intervention, which will avoid errors and streamline processes

  • Create statistics/metrics of received documentation, Privilege Access documents and all supporting documentation for Management tracking purposes.

  • Communicate daily with Financial Advisors and Client Associates teams with respect to requests for assistance and completion of work.


· 3+years’ experience within a Brokerage firm

· 3+years Customer Service experience dealing with various lines of business

· PC Proficiency: Intermediate level of Microsoft Office products required

· Strong writing, analytical and communication skills (verbal and written)

· Ability to handle stringent deadlines / multitasking

· Available to work flexible hours

· Available to work overtime including some Saturdays

· Self-starter, organized, detailed-oriented and ability to work independently

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.