JPMorgan Chase Process Improvement Manager in San Antonio, Texas
Performance Consulting is a Center of Excellence (CoE) responsible for leading critical reengineering and diagnostic efforts throughout the business, with the ultimate goal of improving both operating and financial performance. Typical projects are commissioned by senior executives and leaders throughout CCB and focus on the business’s most urgent process improvement, organizational change, and/or functional strategy development needs. Typical engagements (not exhaustive) include:
Organization Design & Governance
Operational Risk and Controls
Robotic Process Automation
Organizational Change Management
Lean and/or Six Sigma
Performance Consulting follows a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish Performance Consulting from other areas of the Firm. Typical project teams are comprised of 2 to 4 members, many of whom are former management consultants (internal or external). Projects are usually 4 to 12 weeks long, depending on complexity and scope.
The role of Vice President (VP) partners with the senior management across CCB Operations to prioritize, lead, and execute problem solving, issue identification, and performance improvement projects. VP’s oversee multiple workstreams and must collaborate with teams to build hypotheses, conduct analyses, and develop executive-level presentations to share key findings and key recommendations.
“Own” day-to-day project management and delivery of entire engagement and impactful recommendations and provide coaching to client teams as they implement recommendations
Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
Work with team to develop workplans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts
Drive performance improvement through improved end-to-end process design and management
Drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning.
Advise and influence senior leaders and business executives on key business decisions and major change initiatives
Develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement
Lead interview campaigns, working sessions, and senior client presentations; maintain composure and presence in difficult client meetings
Lead one or more client projects, including managing multiple associates / analysts across several work streams
Collaborate with clients to build hypothesis sets, analyses, and road maps for solutions
Develop junior team members both formally and informally, including serving as a mentor
Identify potential roadblocks / obstacles and escalate issues as needed
Serves as a catalyst for Change Management
The ideal candidate will have an MBA and 6+ years experience at a management consulting firm or in an internal consulting, process re-engineering or change management role (or 8+ years of experience in one of these roles in lieu of an MBA)
Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
Client management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects.
Project management skills - Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
Communications skills - Strong written and oral executive-level communications skills
Experience in the financial services industry is preferred, but not mandatory
Demonstrated process improvement experience required with formal Lean/Six Sigma certification a plus
Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus)
Desired expertise in robotics/automation, quality or strategy
Quality Management Systems, e.g. ISO 9000, AS 9000, TS 16949, a plus
Ability to travel as needed (range: 25% to 50%; will vary by project)
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.