JPMorgan Chase Digital Product Director, eCommerce Offering in San Francisco, California
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is seeking a highly effective leader for the ED, Digital Product Lead position to build out the end-to-end Digital Account Opening (DAO) experience. In this role, the candidate will drive Chase’s evolving online and mobile experience so that customers can shop, apply, and set up their products and services easily from the convenience of wherever they are and however they choose. He or she will lead a team of product managers who are charged with owning the full DAO launch and evolution. This team will focus on the consumer business but also partner with other business groups in order to ensure a consistent Chase experience. Collaboration with other business and engineering product owners, as well as other cross-functional support groups will be required to develop a unified, comprehensive, and compliant customer experience.
The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital account opening experience. Comprehensive understanding of product management and its specific role as the end-to-end owner is critical. He or she must efficiently gain key understandings of DAO work in progress and lead his or her team through the complexities of this large initiative. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.
Serve as digital product lead for key functional areas within the digital account opening experience
Lead a team of product managers and work hand-in-hand with other DAO product and support teams to build out the customer experience, create feature requirements, prioritize backlogs, identify and solve potential roadblocks, and manage the evolution of their focus area
Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle
Lead customer research to continually vet and develop the CX with a customer first focus
Lead analysis of ongoing gaps, optimizations and future opportunities for the product and capabilities needed for effective evolution of digital account opening
Lead partnerships with engineering and cross-functional stakeholders to define a roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.
Responsible for driving plans to execution, deployment, and refinement
Grow and develop a tenured, high-performing team
Be highly adaptive and lead with a collaborative spirit
10+ years of product management experience as well as record of personal leadership;
Experience managing and growing successful teams in both work product and career development
Strong experience leading cross-functional partners on a daily basis and leveraging those relationships for excellent work product;
Expertise in defining and building out product roadmap;
Passionate and vocal, balanced with a willingness to learn and collaborate;
Ability to influence and present to stakeholders at senior levels to ensure proper awareness, support and escalations
Structured thinker, effective communicator with excellent written communication skills;
Familiarity with the business services and offerings associated with Chase;
Demonstrated ability to manage teams under tight delivery timelines and calmness under intense pressure;
Commitment and self-motivation suitable to a start-up team;
Demonstrable experience working in financial services, retail banking, digital payments, e/m-commerce, online and mobile platforms, etc.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.