JPMorgan Chase IT Program Manager - Marketing Technology in San Francisco, California

Position Summary:

Chase is building a new and unique team to accelerate the transformation of marketing capabilities to enable real-time, predictive, omni-channel customer experience. We are looking for a self-starting IT Program Manager for large-scale marketing transformation initiatives. The Marketing Technology IT Program Manager will be the bridge from Marketing Technology to Digital Marketing and the broader IT organization to enable cross-functional capabilities. Enthusiasm and passion for driving change is a must, as well as a desire to improve upon delivery processes and standards.

Responsibilities include:

  • Project Management throughout the full systems development life cycle using both waterfall and Agile methodologies

  • Develops project budget, tracks actuals against forecast and remains within departmental guidelines for variance

  • Drive issue escalation and resolution; risk identification and mitigation and the overall removal of roadblocks that impede progress of the project

  • Status Reporting

  • Defining, documenting, and communication of standardized Agile delivery processes to be adopted by various teams

  • Defining key performance indicators for status reporting and applying strong data analytical skills in order to produce meaningful metrics for managing Agile delivery

  • Liaise with management in key stakeholder groups (i.e. Business, Operations, Technology, Risk, Legal, etc.)

  • Development and implementation of work plans

  • Coordination across various cross impacted teams


  • BA/BS degree required

  • 5 – 10 years of marketing, business, project management, team leadership and IT experience required

  • Hands-on experience with project management tools such as JIRA, Confluence, MS Project, etc.

  • Experience with projects in multiple technologies, functions (e.g. transaction management, risk management etc.) and industries

  • Experience managing geographically distributed and culturally diverse work-groups with strong team management, leadership and coaching skills

  • Proven leadership qualities as well as high performance track record

  • Demonstrated ability to communicate effectively to multiple levels of management both in writing and orally

  • Ability to analyze data, evaluate detail and draw appropriate conclusions

  • Time management and prioritization skills

  • Ability to manage through a changing business landscape

  • Ability to focus on key issues and drive initiatives to conclusion

  • Ability to build relationships & foster partnerships across multiple disciplines

  • Strategic thinker, results oriented, and self-motivated

  • Able to act on own initiative, be proactive, reliable and confident

  • System knowledge and systems enhancement expertise

  • Demonstrated experience with Microsoft Office products to include: Excel, Project, PowerPoint, and Word

  • Knowledge of outsourcing methodologies and operating models, and working with professional services firms

  • Exposure to projects utilizing Agile (SCRUM) preferred

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.