JPMorgan Chase Asset & Wealth Management - WM Business Quality Assurance - COE Control Testing - Associate - Scottsdale, AZ in Scottsdale, Arizona

Our Business :

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion, and operations in over 60 countries. It operates across four business segments including Asset Management, Corporate and Investment Banking, Commercial Banking, and Consumer and Community Banking.

Through collaboration, intellectual curiosity and creativity, you can accomplish extraordinary things at J.P. Morgan. Our people do outstanding work by partnering with clients and each other to generate positive change in our local and global communities every single day. We are committed to your growth and development. We offer opportunities across all of our businesses that can take you in any direction you want to go and leaders who will support you in getting there.

Asset & Wealth Management Overview :

J.P. Morgan Asset & Wealth Management, with client assets of $2.5 trillion and long-term assets under management of $1.3 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

J.P. Morgan Wealth Management :

J.P. Morgan Wealth Management (WM) delivers the highest quality advice, service, capabilities and products to high-net-worth individuals and families in every major market throughout the world. We deliver highly customized and tailored solutions to help clients with the many complexities they face by leveraging the commercial and investment banking capabilities of the firm. WM addresses every facet of wealth management from investment management and brokerage to tax and estate planning, credit, raising of capital, and specialty wealth advisory services.

Group Description :

Within Wealth Management, the Global Controls Management (GCM) organization’s primary function is to (i) ensure a sustainable and disciplined end-to-end control environment for WM; (ii) identify and escalate issues with a sense of urgency; and, (iii) partner with the business to ensure timely remediation of issues.

Global Controls Management works in partnership with the business, as the first line of defense. The team assists in immediate, real time critical control issue detection, escalation, root cause analysis and remediation. In addition, the team works in collaboration with all other control functions – Compliance, Risk, Audit, and Legal.

A core mission of the Quality Assurance (QA) team is to support WM’s execution of the firm’s 2017-2018 OLO Program. The Office of Legal Obligations (OLO) is a firmwide, global initiative that brings together the expertise of Legal, Lines of Business, Oversight & Control, Compliance, Risk and other key control functions, to proactively manage regulatory changes into our operations and allow us to trace end-to-end connections between laws, rules and regulations and policies, procedures and/or other documentation. The QA team reviews completed work product as evidence of control effectiveness to ensure sound decision making and risk assessment. The Associate will be responsible for providing constructive and material feedback on quality trends to Line of Business Management, inclusive of evaluation of the soundness and validity of control design and associated risk conclusions. The QA team consists of direct reports to a Quality Assurance manager located in Columbus, Ohio and partners with additional team members located in international market centers and support hub locations.

Position Description :

Based in Columbus Ohio, the QA team will be responsible for multiple components in delivering the team’s core mission to Wealth Management overall, with particular focus on the OLO initiative. Working closely with AWM and WM Program Leads, OCOs role priorities for OLO will include:

  • Performs quality evaluations on defined samples of completed LOB work product

  • Partner with Control Officers and Compliance to build a strong understanding of regulations that outline how the business function process is designed

  • Build strong working relationships with Quality Control Team, Compliance, Audit, Risk and Control Officers and business segments

  • Track and review Quality Assurance observations with the Line of Business and Quality Control management team

  • Manage multiple deadlines in a fast paced environment

  • Formulate recommendations to further enhance the overall process under evaluation

  • Perform root cause analysis and identify solutions and best practices to support quality of work product and control effectiveness in alignment with Global Standards, procedures and guidance

  • Assess the need for control design and process/ procedural changes as appropriate

  • Maintain a continuous improvement philosophy, conceptualizing the vision for future enhancements to the Quality program

  • Participate in and Lead team discussions on the calibration of findings and build consensus prior to finalizing records.

  • Review QA Testing results with appropriate management on a regular basis as prescribed by the function

  • Maintain/escalate QA/Testing reporting metrics for inclusion in monthly reporting requirements

  • Self-motivate and partner with the QA team to maintain high performance

  • Maintain confidentiality of sensitive client information

  • Commitment to performance management

Skills and experience required for the position include :

  • Bachelor’s degree, plus a minimum of 2 years relevant experience in QA, Compliance, Audit and/or Risk and Control Management

  • Demonstrated ability to foster an open working environment

  • Ability to meet quality and performance metrics and service level agreements

  • Demonstrated ability to raise issues or information to relevant stakeholders or management with respect to the control environment and to present the issue or information in a concise and effective manner

  • Builds a sense of community, contributing to a positive team environment and modeling a global, diverse mindset and inclusive behavior

  • Strong interpersonal skills and ability to influence others for results

  • Strong project management skills and ability to meet deadlines in a fast paced environment

  • Proven ability to communicate effectively both verbally and in writing

  • Knowledge of laws, rules and regulations applicable to wealth or investment management businesses

  • The ideal candidate will have experience reviewing or advising on policies and procedures

  • Exceptional leadership, interpersonal, and collaboration skills, with the ability to successfully engage a broad range of individuals across various business segments and key support functions, to achieve goals without direct control over resources

  • Exceptional critical thinking, project management, analytical and communication skills with the ability to directly address conflicts and escalate issues where appropriate

  • Ability to multi-task and adapt to changing priorities in a dynamic business environment, and continually reprioritize to focus on the key issues / topics

  • Excellent skills using Excel and MS PowerPoint tools efficiently

  • Ability to learn new concepts, systems, processes, and initiatives

Personal traits : Intellectual curiosity and integrity, strong positive attitude and team spirit, desire to learn and grow and to mentor and develop others, confidence and strong presence (including with senior executives). Highly organized, reliable, proactive, flexible, results- and action-oriented.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.