JPMorgan Chase Applications Support - L2 Production Support in Tampa, Florida

Level 2 Production Support Manager

Our Consumer & Community Banking Group d serves nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Job Description:

As a Level 2 Production Support Manager you will manage one of the Merchant Services Level 2 teams responsible for a portfolio of applications. You and your team’s responsibilities include responding to production issues, daily application maintenance, hygiene, disaster recovery activities, application monitoring strategy, and overall application stability. You will participate and drive production outage resolution, ensuing the right support staff are engaged and executive communications are sent, be responsible for team and application metrics and the quality of the data supporting them. Applications in this portfolio may include a combination of HP Nonstop and distributed architecture.

This role requires a wide range of strengths and capabilities

Key Responsibilities:

  • Become a process SME and drive Incident Management engagement

  • Interface with internal teams and external customers to ensure the business is run efficiently

  • Maintain metrics data quality for the Command Center

  • Effectively transition backlog and work in progress to the oncoming shift


  • Bachelor's degree in a computer related field or equivalent experience and 5 to 7 years related experience

Basic Qualifications:

  • Exceptional interpersonal, written and verbal skills

  • Strong Analytical skills

  • Experienced in Incident management Process

  • Change Management Process

  • Problem Management Process

  • 3 to 5 years prior experience in either Production Management or Application Development

  • Proficient in MSOffice and reporting tools

Preferred Skills:

  • Knowledge in HP-Service Manager (or similar incident ticketing tools)

  • Knowledge in Monitoring tools such as Control-M, Crontab, or Tivoli

  • Knowledge of RDMS (like Oracle SQL)

  • ITIL Foundation V3/2011 certified

  • DevOps certified

  • VOS Stratus Operating System

  • C/C++ and command macros

  • Knowledge in IPC (Inter-Process Communication)

  • Knowledge in Linux/Unix Operating System

  • Hands on in bash commands and Shell scripting

  • Hands on in awk and sed language

  • Experience in Payment processing/Cards industry a plus

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.