JPMorgan Chase Corporate Technology – Strategy & Business Services Lead in Tampa, Florida

Cybersecurity & Technology Controls (CTC) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls and IT Risk agendas with a focus on risk reduction, stability, security, delivery, resiliency and efficiencies. CTC’s focus on standardization, consistency and simplicity fosters long-term productivity, quality and innovation across JPMorgan Chase. The disciplines within this organization are Oversight & Controls Technology, Cloud Controls, Resiliency, Security, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management

Corporate Technology (CT) - aligned Cybersecurity and Technology Controls (CTC) organization will proactively drive Corporate Technology's adoption and leverage of CTC's full range of capabilities, the team will be structured as Business Leads responsible for the delivery of all CTC services to the CT towers, and Product Leads responsible for the quality, consistency and efficiency of a CTC product across CT, acting as the key interface to the applicable CTC product owners. Business Leads will also have accountability to their respective CT Tower Leads.

We are currently sourcing a specific role within the Corporate Technology (CT) - aligned Cybersecurity and Technology Controls (CTC) for a Strategy & Business Services Lead . The role involves working directly for the CT Support Team Lead (ED/MD) creating, governing and executing on the group’s strategy, the book of work while also governing the health of organization. The role requires strong partnership with the Finance & Business Management Lead who supports the organization including resource management, financial management and analyses, investment prioritization and portfolio management, location strategy, business metrics and analyses, and efficiency program management.

The CT-aligned CTC Strategy & Business Services Lead will be responsible for working with the CT Team Lead creating the strategy in partnership with the business, technology colleagues, human resources, recruiting and finance & business management team and then having day to day responsibility for ensuring business delivery. Proven strategic and execution experience with collaboration and influencing skills in large matrix organizations is a must. If you have experience and are interested in helping transform the organization, we would like to meet you.

Primary Responsibilities :


  • Experience in developing a multi-year strategy with a senior leader

  • Proven approaches to communicating and reporting said strategy

  • Ability to communicate and present strategy to executives and staff at all levels

  • Experience in building communication and change management plans and approaches

Program Execution

  • Lead programs across multiple teams to achieve said strategy

  • Communicates to and partners with all levels of leadership in the CT, CTC and partner organizations

  • Govern and manage demand for the team to ensure successful execution of the book of work/strategy

People Agenda

  • Works with CT Lead and HR managing and evaluating performance. Ensures goals and development plans are created and tracked, ensure performance reviews are written that are meaningful and provide constructive feedback.

  • Works with leadership team to builds teams that succeed by continually assessing the deliverables and aligning team members with the appropriate skills

  • Creates a client centric environment for team and contributors

  • Team player and influencer in large complex organizations

Expert in the following:

  • Strategic thinking and communication with respect to Technology and Controls

  • Team player, partner and influencer

  • Excellent oral and written presentation skills for all audiences

  • Department Leadership experience in HR, Risk & Controls

  • Transformational Change Management

Business Knowledge:

  • Corporate Technology Industry Knowledge

  • Technology Strategy

  • Governance practices

Expectations & Desired Qualities/Experience :

Business Results

  • Drives and influences the strategic technology roadmap of the firm to enable business goals

  • Guides implementation of high quality technology solutions through collaboration and leadership

  • Identifies new opportunities to influence the firm’s technology strategy

Client/Customer Focus

  • Partners closely with and acts as a trusted advisor to stakeholders across the firm in order to influence strategic priorities

  • Establishes meaningful relationships for the benefit of the team to foster alignment and collaboration across the organization

  • Proactively identifies collaboration opportunities across the firm in order to promote solutions at scale

  • Ensures clear and consistent communication channels and cadence with stakeholders

  • Pilots experiments to existing processes that seek improvements

Teamwork and Leadership

  • Supports an environment that identifies opportunities to develop others through mentorship and leading by example

  • Consistently identifies opportunities to increase focus on and improvement of learning activities to benefit employees across the firm

  • Operates with a high level of integrity and promotes a culture that demonstrates these behaviors; challenges and suggests correction when needed

  • Consistently focuses on bringing talent into the firm

  • Publicly recognizes successes of others through internal forums

  • Creates a safe environment for experiments and failures in order to learn quickly

Risk and Controls

  • Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle

Additional :

The role is based in Tampa, FL and involves frequent interactions with cross-CTC, CT and F&BM teams within J.P. Morgan Chase. The successful and qualified candidate will have 7+ years of IT experience in the broader financial services industry. Previous program management experience is preferred.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.