JPMorgan Chase ED - Global Client Service Lead - CIB Operations - Global Trade Finance Operations Tampa in Tampa, Florida

The Global Client Services Lead will be responsible for:

  • Serving as the operational and service liaison with global internal partners on strategy, projects, initiatives and operational support.

  • Leading a global team of client service professionals and cross-functional business teams to provide full service operations support for internal and external clients.

  • Building and managing client relationships with internal and external clients across the Sales, Product, Technology, Risk and Compliance, Project and Vendor Management to provide leadership, service, support, and performance management

  • Managing, influencing and helping to implement process changes towards transforming current environment utilizing available technology and artificial intelligence.

  • Meeting all daily operations deliverables

  • Investigating and resolving issues internally and with clients in a professional manner.

  • Driving continuous improvement of processes, and coaching others to build skills and improve efficiencies.

  • Supporting all lines of business with escalated issues, and representing the global trade business to ensure timely and accurate response.

  • Leading and executing on all internal and client-related deadlines.

  • Communicating clearly with business partners including front office, risk & control, and back office senior management teams.

  • Maintaining all budget targets.

  • Enhancing and recommending employee engagement and driving culture of recognition for excellent service and innovation

  • Educational requirement: Minimum Bachelor’s degree

  • Minimum of 15-20+ years’ experience in all facets of Trade Products and in leadership roles.

  • 10+ years’ experience managing a globally dispersed team.

  • Participation in Trade Industry forums such as BAFT trade committees; International Institute of Banking Law and Practice; USCIB; the ICC Banking Commission; National Committees or comparable groups or forums.

  • Knowledge of U.S. regulatory rules such as OFAC, Anti-Boycott Patriot Act and KYC/CIP.

  • Must be detail oriented and have excellent verbal and written communication skills.

  • Demonstrate confidence in decision making skills with an ability to recognize situations where consultation, referral and/or escalation to appropriate parties is necessary prior to finalizing a decision.

  • Be able to assess data and "connect the dots".

  • Ability to analyze processes and identify opportunities for improvements including when feasible, the application of new technology.

  • Be familiar with audit, quality assurance and project management techniques.

  • Have understanding of and ability to work with automated processing systems that support Trade operations products, including ability to work with Microsoft Office Suite applications and similar products.

  • Strong Risk and Controls mind-set.

  • Build exceptional relationship with business partners and stakeholders

  • Lead the strategy and execution of Process Re-engineering and Continuous Improvement of workflows to support Global Client Service

  • Responsible to drive the Innovation across the organization to identify and support process automation and improvement

  • Develop strategies and set priorities that enable successful execution to help deliver best-in-class client service

  • Change agent with strong credibility and influence at all levels within the organization, strong ability to influence and interact with Executive level management

  • Responsible for partnering with key stakeholders in order to understand the strategy, direction and roadmap objectives for the business

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.