JPMorgan Chase ED - Global Client Service Lead - CIB Operations - Global Trade Finance Operations Tampa in Tampa, Florida
The Global Client Services Lead will be responsible for:
Serving as the operational and service liaison with global internal partners on strategy, projects, initiatives and operational support.
Leading a global team of client service professionals and cross-functional business teams to provide full service operations support for internal and external clients.
Building and managing client relationships with internal and external clients across the Sales, Product, Technology, Risk and Compliance, Project and Vendor Management to provide leadership, service, support, and performance management
Managing, influencing and helping to implement process changes towards transforming current environment utilizing available technology and artificial intelligence.
Meeting all daily operations deliverables
Investigating and resolving issues internally and with clients in a professional manner.
Driving continuous improvement of processes, and coaching others to build skills and improve efficiencies.
Supporting all lines of business with escalated issues, and representing the global trade business to ensure timely and accurate response.
Leading and executing on all internal and client-related deadlines.
Communicating clearly with business partners including front office, risk & control, and back office senior management teams.
Maintaining all budget targets.
Enhancing and recommending employee engagement and driving culture of recognition for excellent service and innovation
Educational requirement: Minimum Bachelor’s degree
Minimum of 15-20+ years’ experience in all facets of Trade Products and in leadership roles.
10+ years’ experience managing a globally dispersed team.
Participation in Trade Industry forums such as BAFT trade committees; International Institute of Banking Law and Practice; USCIB; the ICC Banking Commission; National Committees or comparable groups or forums.
Knowledge of U.S. regulatory rules such as OFAC, Anti-Boycott Patriot Act and KYC/CIP.
Must be detail oriented and have excellent verbal and written communication skills.
Demonstrate confidence in decision making skills with an ability to recognize situations where consultation, referral and/or escalation to appropriate parties is necessary prior to finalizing a decision.
Be able to assess data and "connect the dots".
Ability to analyze processes and identify opportunities for improvements including when feasible, the application of new technology.
Be familiar with audit, quality assurance and project management techniques.
Have understanding of and ability to work with automated processing systems that support Trade operations products, including ability to work with Microsoft Office Suite applications and similar products.
Strong Risk and Controls mind-set.
Build exceptional relationship with business partners and stakeholders
Lead the strategy and execution of Process Re-engineering and Continuous Improvement of workflows to support Global Client Service
Responsible to drive the Innovation across the organization to identify and support process automation and improvement
Develop strategies and set priorities that enable successful execution to help deliver best-in-class client service
Change agent with strong credibility and influence at all levels within the organization, strong ability to influence and interact with Executive level management
Responsible for partnering with key stakeholders in order to understand the strategy, direction and roadmap objectives for the business
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.