JPMorgan Chase Applications Support Analyst in Westerville, Ohio

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com at http://www.jpmorganchase.com/ .

Chase Consumer & Community Banking serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Our 129,000 employees serve our customers in 57.5 million households by following Chase's Five Keys to a Great Customer Experience.

As an Application Support Analyst , you will be responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream.

The role also involves engaging and partnering with AD teams, and various platform owners like TD, ETL, BI, etc. and also interfacing with executive and Senior Management with Root Cause Analysis (RCA) and remediation actions.

Responsibilities will include:

  • End-to-end Incident and Problem resolution for responsible LOBs.

  • Responsible to ensure that the applications met their required service levels

  • Responsible to support process improvements to continuously improve the stability and performance of the applications.

  • Identify system bottlenecks and opportunities for betterment

  • Perform service transition from development to support

  • Prioritize workload, provide timely and accurate resolutions.

  • Perform in-depth research and identify sources of production issues.

  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.

  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.

  • Coordinate and work with the global production support team.

  • Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience

  • 7+ years of professional experience in the field of information and technology.

  • 7+ years of experience in Data Management/ data warehouse;

  • 5+ years of Experience in developing and designing of ETL methodology for supporting data transformations using Ab Initio and/or Informatica

  • Experience in working in Teradata environment, using Teradata utilities (TPT, FastLoad, MultiLoad, TPump, FastExport)

  • Experience with Batch Scheduling tools such as Contol-M

  • Experience with Linux platforms, Unix Scripting

  • Experience in SQL debugging skills

  • Experience in using BI tools such as Business Objects and/or Tableau

  • Knowledge of open source tools and utilities

  • Experience in driving change

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.