JPMorgan Chase Data Warehouse Application Support Analyst in Westerville, Ohio

JPMorgan Chase & Co . (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/ .

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Position will be a member of Data Management Production Support team under Production Management Organization –Data Management organization is responsible for all production platforms supporting and operating the CCB Data Eco System for all CCB LOBs that includes managing the Integrated Consumer Data Warehouse (ICDW) including more than 1 PB Teradata database, more than 40K ETL jobs, BI reporting and Hadoop.

Responsibilities:

As a Production Support Incident Lead, you will be responsible for leading the Incident and Problem resolution for aligned LOBs, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers and/or downstream. The role also involves engaging and partnering with AD teams, and various platform owners like TD, ETL, BI, etc. and also interfacing with management on Root Cause Analysis (RCA) and remediation actions. The responsibilities will included but limited to following functions:

  • Manage incidents to resolution including escalations where appropriate.

  • Daily incident analysis reports for outstanding incidents

  • Document and adjust the Incident Management processes including training appropriate personnel

  • Participate in new Product releases and integrate support with production processes

  • Responsible to ensure Incidents are resolved/remediated within established SLAs

  • Responsible to support process improvements to continuously improve the stability and performance of the applications

  • Prioritize workload, provide timely and accurate resolutions

  • Perform in-depth research and identify sources of production issues

  • Effectively perform root cause analysis of issues and report the outcome to business community and Management

  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business

  • Coordinate and work with the global production support team

  • Bachelor's in Computer Science, related field or equivalent work experience

  • 7+ years of professional experience in the field of information technology

  • 5+ years of experience in incident management in a large data warehouse environment

  • 3+ years of experience with working on Teradata or Oracle database platforms

  • 3+ years of Experience with Batch Scheduling tools such as Contol-M

  • Experience in SQL debugging skills

  • Experience in using BI tools such as Business Objects and/or Tableau

  • Knowledge of open source tools and utilities

  • Ability to multi-task /change focus quickly

  • Must be a team player

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.