JPMorgan Chase Wealth Management - Application Support Associate in Westerville, Ohio
Support a team to provide consistency and controls within the Quality program. This includes consistent application of Quality processes; change control management of procedures/checklists and other related projects. Additional key responsibilities include:
Candidates must be able to work as part of a team, demonstrate strength in communication and problem solving, as well as attention to detail.
Maintain workflow, users, and custom data parameters within QA application
Execute and support projects that maintain or improve technical E2E BAU of QA business unit
Develop consumable reporting outputs from QA application
Acquire, process, and format input data for QA application in support of multiple QA process scopes
Ad-hoc support of output reporting from QA application for internal audit
3+ years of experience working in infrastructure or shared services organization with exposure to project mgmt principles and/or MIS construction, maintenance, and management.
Proficient in SQL, PowerPivot and Qlikview
Knowledge of ARMCO’s ACES application
Experience with Sharepoint and Sharepoint Designer (preferred)
Proficient PC skills, including Word, Excel, Outlook, PowerPoint, Visio, VBA
Demonstrated ability to manage workflow and priorities
Superior and creative PC skills with all common business software, i.e. Microsoft Suite -Extensive excel knowledge needed to analyze data and summarize findings into commentary, graphs, charts and pivot tab
Project management experience, including identifying steps needed to complete project, executing major milestones, summarizing findings, and presenting to senior management.
Process improvement experience.
Proven record of reliable customer service to internal and external customers
Strong written and verbal communication skills. Ability to summarize detailed analysis into senior management key messages and next steps.
Ability to work independently with minimal guidance.
Proficient in time management with ability to prioritize multiple tasks and work under pressure in a deadline oriented environment.
Strong attention to details.
Uses well-organized process to manage issues and solve problems
Executes with appropriate sense of urgency.
Raises difficult issues in a timely manner
Bachelor Degree or Equivalent work experience preferred
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.