JPMorgan Chase Applications Support Analyst in Wilmington, Delaware

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

As an Applications Support Analyst, you will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members. You will be involved in root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.

  • Minimum of an Associate's degree or other technical school diploma

  • A minimum of five (5) years of experience in a development or production/support environment with first-hand experience in incident management and change management

  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

  • Experience working a in a multicultural department with globally disperse resources and responsibilities

  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.

  • Technical experience supporting distributed platforms

  • Experience maintaining SharePoint sites

  • Flexibility to work on-call basis, off-hours and/or weekend, as needed.

Technical skills in one or more of the following:

  • 24/7 Customer Support and Service Delivery Model

  • Technical Problem Resolution

  • Network & Infrastructure

  • Application Development

  • Business Applications Knowledge

  • Business Continuity Testing Knowledge

  • Oracle Database Development and Unix Shell Scripting

  • IT Risk Management

Preferred Skills:

  • Prefer a Bachelor of Science degree in a technical field

  • Prefer financial industry experience, credit card and/or payment systems experience

  • Development experience highly desired

  • Knowledge of mainframe and/or tandem platforms a plus

  • Ability to work well in a team oriented, agile environment

  • Excellent written and verbal communication skills

  • Excellent time management skills

  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities

  • Skilled in problem solving and analytical reasoning

  • Ability to work well in a team-oriented, agile environment

  • Strong analytical skills and an eagerness to learn new technologies

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.