JPMorgan Chase Card Services - Business Process Manager, VP - Ultimate Rewards & Loyalty Fraud/Misuse in Wilmington, Delaware

As a Fraud/Misuse Manager for the Loyalty Platform, you will have primary ownership and accountability for defining strategy and implementing solutions designed to prevent, reduce and eliminate Fraud and Misuse on the Loyalty platforms. This is a newly created position. You will become an expert on the Rewards platforms and work to identify Fraud/misuse vulnerabilities; pre-empt gamers and perpetrators; protect innocent rewards Cardholders; and drive Firmwide strategic initiatives and process controls to reduce non-compliant activity and associated risk. You will work closely with many Chase business and operations teams; including Card Services, Consumer Protection; Legal/Compliance; Fraud, Risk and Controls groups; Project and Product Mgrs, IT application teams, UR Marketing and other support areas to drive improvements and risk-mitigating efforts. The primary focus of this role is to ensure we continue to deliver a top quality end-to-end customer experience while treating customers fairly, maintaining regulatory compliance and reducing risk associated with misuse. Strong leadership, analytical thinking and a broad organizational reach are needed to achieve the business objectives associated with this role.

The ideal candidate will have demonstrated success in a highly-sensitive, widely-regulated, customer-centric, complex and critical platform, and have experience conceptualizing, leading and implementing both small and large customer-focused IT or Operations projects/process improvements to successful completion.

  • College degree required; advanced degree preferred.

  • 7-10 years of demonstrated experience in a Fraud, Operations, IT or Controls Management role

  • Superior written and verbal communication skills required with ability to influence senior levels of our organization

  • Proven ability to manage multiple complex tasks and address urgent issues in a timely manner ensuring the least financial impact and overall risk

  • Strong problem-solving ability

  • Must have the ability to be proactive with a strong bias for action, be naturally inquisitive, proven initiative, and have bias for continuous improvement of practices and processes

  • Ability to distill complex topics down to easy-to-absorb talking points

  • Strong inter-personal skills so that he/she inspires/motivates the team and instills confidence and trust within the legal/compliance, business, operations and technology teams.

  • Demonstrable enthusiasm, to manage and motivate project teams; execution focused

  • Stellar organizational skills; ability to effectively prioritize one’s work

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.