JPMorgan Chase Consumer & Community Bank - Oversight and Control - Control Officer - Vice President in Wilmington, Delaware

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Consumer & Community Banking, the firm’s largest Line of Business, serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing. JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking’s position in the marketplace.

Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner. The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk. Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.

The Control Officer Individual Contributor supports Consumer & Community Banking’s Risk & Control Self-Assessment Program Team, which provides leadership and guidance to the business units and functions in the annual review of risk and controls, by ensuring risks are assessed and new controls are identified, evaluated, implemented, and tested. The role focuses on the administration of the Risk & Control Self-Assessment Program, ensuring controls are properly designed, operating effectively, and essential to Consumer & Community Banking’s risk mitigation efforts. The Control Officer is an individual contributor role that will provide support for a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.

The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking’s control teams, business units, and support functions.


  • Leadership support for the end-to-end execution of the Risk & Control Self-Assessment Program to reduce financial loss, regulatory exposure, and reputational risk

  • Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation strategies and sound change management protocols

  • Engage with business, operations management, legal, compliance, audit, regulators and technology control functions

  • Drive business practices, key priorities, strategic decisions, internal controls and consistent execution of Consumer & Community Banking standards

  • Display confident leadership and sound judgment to influence a strong risk management culture across business practices

  • Drive a consistent Risk & Control Self-Assessment Program while collaborating effectively with business partners, Compliance, Risk Management, Legal, Technology and Audit teams

  • Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner

  • Perform ongoing analysis of program related data and develops ad-hoc reports as requested to support business-related programs and strategies

  • Provide ongoing feedback and training on the Risk & Control Self-Assessment Program and process to drive consistency across business units and support functions


  • Bachelor’s degree or equivalent experience required

  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

  • Proficient ability to identify, remediate, report inconsistencies, redundancies and control deficiencies through management of the Risk & Control Self-Assessment Program

  • Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda

  • Strong ability to articulate the control evaluation results in a meaningful and actionable manner

  • Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment

  • Credit card industry experience is a plus

** Any candidate not meeting ALL the qualifications can be considered for a Control Officer Sr. Associate.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.