JPMorgan Chase Cybersecurity - Program Manager in Wilmington, Delaware

About Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.

Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Job Description:

The Consumer and Community Bank (CCB) Infrastructure & Production Management organization provides infrastructure project delivery services to all CCB lines of business. This position is aimed at providing project and program delivery support for the CCB Cyber Security Program and Portfolio. As a Sr. Project Management resource you will be responsible for leading high profile, fast-paced projects that will span all CCB lines of business.


  • The CCB Cyber Security Program is a multi-year initiative aimed at improving the firm’s posture on how sensitive data is accessed and protected.

  • The successful candidate will have direct accountability for a project portfolio across multiple CCB Cyber Security workstreams – ensuring consistent and effective delivery across CCB.

  • We are looking for individuals who will take end to end ownership of their workstreams and develop into Subject Matter Experts.

  • Strict adherence to the CCB PDLC framework with delivery of all required project deliverables and processes.

  • Responsible for matrix-managing resources from multiple LOB’s and disciplines in order to collectively achieve the goal of the project on time and on budget.

  • 10+ years of technology project/program management experience

  • Experience leading large-scale, high-profile projects with a track record of delivering on-time and under-budget

  • Cybersecurity experience preferred

  • Strong communication skills and ability to host, present, and facilitate meetings to all levels of management including Chief Information Officers, Chief Technology Offers and their direct reports

  • Demonstrated ability of managing a project budget, reporting variance and remediating financial issues

  • Structured project management approach including documenting meetings, tracking and remediating project risks and issues, and formalizing escalations when appropriate

  • Strong teamwork, collaboration, and client management skills

  • Critical thinking, ability to understand, dissect and analyze information

  • Comfortable working in an extremely fast paced environment, meet deadlines and prioritize accordingly

  • Demonstrated leadership and negotiation skills:

  • Ability to work across teams to solve/negotiate difficult, complex, and often politically charged issues and intuitively determine the most effective escalation path

  • Ability to positively influence people both internally and externally

  • Excellent interpersonal, verbal, and written communications skills necessary for various audiences including executive management

  • Excellent consulting / relationship management skills

  • Demonstrated ability to develop working relationships with various levels of management, including C-level resources

  • Bachelor's degree in computer science or related area, or equivalent professional experience

  • PMP certification desired

Preferred Skills:

  • Working knowledge of Consumer & Community Bank (CCB) IT and its supporting Lines of Businesses

  • Working knowledge of GTI tools, processes and procedures

  • Hands on experience working with Clarity, resource allocation and financial management

  • Be extremely organized, yet comfortable in a rapidly changing, dynamic environment

  • Establishes and maintains effective relationships with core and extended project teams members, stakeholders and peers

  • Excellent analytical, problem solving, and time management skills

  • Strong communication and presentation skills

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.