JPMorgan Chase ED, Business Banking Operations Director, Portfolio Management Center in Wilmington, Delaware

Business/Department Overview

Engaged in the management of adversely graded commercial loan and lease relationships which may include loan/lease products, working capital lines of credit, asset based lending, construction lending, leasing, commercial real estate, contractor financing, Small Business Administration guaranteed transactions, agricultural lending.

Key positionresponsibilities include:

This senior level position manages the collection, managed assets and recovery functions for the scored and graded business loan portfolio in Consumer Business Banking.

  • Provides leadership to the Portfolio Management CenterBusiness Banking managers and employees involved in the collection, workout,and recovery of business loans

  • Implements and oversees credit policies and procedures toimprove the overall quality of the portfolio.

  • Acts as a resource on individual credits, and providesapproval of new credits and the restructuring of existing credits asappropriate.

  • Formulates long term loss mitigation objectives and nationalstrategies.

  • Provides reporting to line of business and risk managementaccording to bank and regulatory requirement

Successful candidates must be able to:

  • Provide direction and define priorities for desired result.

  • Link the team’s mission to that of the organization.

  • Align goals to corporate objectives, including budget,salary, and incentive implementation.

  • Coach Business Banking Managers and staff with decisionmaking and collection strategies.

  • Act as a resource and share past experiences and personalperspective on individual credits.

  • Mentor, train, and develop subordinates to reach individualand group goals for efficiency and effectiveness in managing delinquent andtroubled credits.

  • Search out challenging opportunities to change, grow,innovate and improve all processes.

  • Provide reports to Senior Management relative to CreditQuality, Delinquency, Collections and Net Loss.

  • Strategic Management, formulation, implementation andcontrol of processes.

  • Determine impact of internal and external environmentalfactors including economic, political and technological on portfolio quality.

  • Partner with peers throughout the firm to remain current onprocess, legal, regulatory and technological changes impacting the business.

  • Analyze, compile and report risk as it impacts national portfoliodelinquency and net loss trends.

  • Ensure adherence to credit policies, procedures andregulations.

  • Manage business and people processes to include reporting,forecasting, review and compensation, staffing and capacity planning.

  • Ensure staffing and resources efficiently meet volumeforecasts.

  • Act as a liaison to internal customers: Risk Management,Market, Loan Servicing, Loan Centers, Legal, Banking Centers/Branches.

Dept Qualifications:

  • Bachelors Degree required, Masters Degree preferred orequivalent work experience

  • 10 + years of commercial/small business loan workout/lossmitigation/collection experience

  • 10+ years of collections management experience withknowledge of auto-dial and risk scoring strategies

  • 10+ years of commercial loan underwriting experience with anunderstanding of credit policy, compliance and regulations

  • 10+ years of managerial experience with an emphasis onprocess management

  • Thorough understanding of the business loan sales andunderwriting process

  • Expert knowledge of credit policy and other complianceregulations

  • Strong Functional and Technical Skills: Customer focus,Analytical Skills, Leadership abilities, Negotiations skills, ProcessManagement, Problem solving, Written and verbal communication, DecisionQuality, Results Oriented, Conflict Management, Interpersonal Relations,Managerial Skills, PC Skills

  • Minimum of 25% travel.

Collections Litigation Qualifications

  • Prior Collections experience preferred

  • Knowledge of legal processes related to litigation

  • Excellent verbal and written communications skills

  • Ability to collaborate with and influence variousstakeholders

  • Prior experience managing teams is preferred

  • Ability to coach and provide meaningful feedback toemployees.

  • Demonstrated ability to foster an open working environment

  • Analytical and problem solving skills

  • Ability to identify trends and improve processes for boththe customer and the business

  • Understanding of regulatory/legal landscape related tocollections litigation

  • Ability to work with audit, compliance and regulatoryconstituencies to manage work in accordance with established procedures andrelevant regulations and laws

  • Demonstrated accountability for work processes and theassociated risks and controls.

  • Demonstrated ability to raise issues to relevantstakeholders or management with respect to the control environment

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.