JPMorgan Chase ED, Business Banking Operations Director, Portfolio Management Center in Wilmington, Delaware
Engaged in the management of adversely graded commercial loan and lease relationships which may include loan/lease products, working capital lines of credit, asset based lending, construction lending, leasing, commercial real estate, contractor financing, Small Business Administration guaranteed transactions, agricultural lending.
Key positionresponsibilities include:
This senior level position manages the collection, managed assets and recovery functions for the scored and graded business loan portfolio in Consumer Business Banking.
Provides leadership to the Portfolio Management CenterBusiness Banking managers and employees involved in the collection, workout,and recovery of business loans
Implements and oversees credit policies and procedures toimprove the overall quality of the portfolio.
Acts as a resource on individual credits, and providesapproval of new credits and the restructuring of existing credits asappropriate.
Formulates long term loss mitigation objectives and nationalstrategies.
Provides reporting to line of business and risk managementaccording to bank and regulatory requirement
Successful candidates must be able to:
Provide direction and define priorities for desired result.
Link the team’s mission to that of the organization.
Align goals to corporate objectives, including budget,salary, and incentive implementation.
Coach Business Banking Managers and staff with decisionmaking and collection strategies.
Act as a resource and share past experiences and personalperspective on individual credits.
Mentor, train, and develop subordinates to reach individualand group goals for efficiency and effectiveness in managing delinquent andtroubled credits.
Search out challenging opportunities to change, grow,innovate and improve all processes.
Provide reports to Senior Management relative to CreditQuality, Delinquency, Collections and Net Loss.
Strategic Management, formulation, implementation andcontrol of processes.
Determine impact of internal and external environmentalfactors including economic, political and technological on portfolio quality.
Partner with peers throughout the firm to remain current onprocess, legal, regulatory and technological changes impacting the business.
Analyze, compile and report risk as it impacts national portfoliodelinquency and net loss trends.
Ensure adherence to credit policies, procedures andregulations.
Manage business and people processes to include reporting,forecasting, review and compensation, staffing and capacity planning.
Ensure staffing and resources efficiently meet volumeforecasts.
Act as a liaison to internal customers: Risk Management,Market, Loan Servicing, Loan Centers, Legal, Banking Centers/Branches.
Bachelors Degree required, Masters Degree preferred orequivalent work experience
10 + years of commercial/small business loan workout/lossmitigation/collection experience
10+ years of collections management experience withknowledge of auto-dial and risk scoring strategies
10+ years of commercial loan underwriting experience with anunderstanding of credit policy, compliance and regulations
10+ years of managerial experience with an emphasis onprocess management
Thorough understanding of the business loan sales andunderwriting process
Expert knowledge of credit policy and other complianceregulations
Strong Functional and Technical Skills: Customer focus,Analytical Skills, Leadership abilities, Negotiations skills, ProcessManagement, Problem solving, Written and verbal communication, DecisionQuality, Results Oriented, Conflict Management, Interpersonal Relations,Managerial Skills, PC Skills
Minimum of 25% travel.
Collections Litigation Qualifications
Prior Collections experience preferred
Knowledge of legal processes related to litigation
Excellent verbal and written communications skills
Ability to collaborate with and influence variousstakeholders
Prior experience managing teams is preferred
Ability to coach and provide meaningful feedback toemployees.
Demonstrated ability to foster an open working environment
Analytical and problem solving skills
Ability to identify trends and improve processes for boththe customer and the business
Understanding of regulatory/legal landscape related tocollections litigation
Ability to work with audit, compliance and regulatoryconstituencies to manage work in accordance with established procedures andrelevant regulations and laws
Demonstrated accountability for work processes and theassociated risks and controls.
Demonstrated ability to raise issues to relevantstakeholders or management with respect to the control environment
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.