JPMorgan Chase Product Analyst in Wilmington, Delaware

JPMorgan Chase is undertaking an aggressive transformation, which builds on the success of our current offerings. Chase is investing in innovative ways to deepen customer engagement and profitability across all channels.

The ambition is to position Chase as the undisputed leader in digital financial services and payments, and to enable delivery of highly personalized, real-time experiences that customers increasingly expect.

In Consumer and Community Bank, we strive to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. Our team is at the heart of driving transformation for Claims and Disputes, focused on developing innovative offerings for our internal and external users.

Job Description:

We are seeking a highly motivated product analyst to play an active role in helping to define and execute our product roadmap. This role works across the products, lines of business and functions to create transformational strategies aligning with innovative capabilities and data analytics to design the target state. With dedicated leadership aligned to each function within the team, the group as a whole works collaboratively to seek breakthrough, innovative solutions through analysis, strategic thinking, and agile discovery, development and deployment.

A successful candidate will be passionate about delivering impactful user experiences to our customers.

This position will provide a unique opportunity to operate in a start-up-like environment within the bank. We operate in a hyper-collaborative way in which we value and expect the following behaviours:

  • Put customers first

  • Value common sense and simplicity over complexity

  • Make decisions quickly and move nimbly

  • Celebrate diverse ideas

  • Succeed and fail together as a team

Primary responsibilities:

  • Contribute to the strategic development, on going refinement & execution of the next-gen Claims and Disputes roadmap

  • Manage existing features and actively lead the research definition and development of new features to advance the product roadmap

  • Continually drive products towards a meaningful balance between user needs business objectives and technical feasibility

  • Facilitate & drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management

  • Build relationships with multiple diverse stakeholders across JPMorganChase

  • Partner with senior product owners to progress the Claims and Disputes product roadmap; act as voice of the customer and drive product vision in forum where senior product owners are not present

Qualifications - Internal

  • 4-5 years product management experience – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps

  • Experience & comfort working within non-linear design & development processes

  • Experience in the design & development of service offerings that span multiple channels and form factors

  • Passion for online & mobile technology and knowledge of industry structure, trends and influential companies

  • Mobile experience – defining user experiences optimized for needs in the mobile space

  • Ability to synthesize large amounts of information to inform decisions and drive work forward

  • Ability to thrive in a fast-paced, collaborative and cross-functional environment

  • Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders

  • Experience working in agile/scrum teams preferred

  • Minimum BS or equivalent level of education/experience required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.