JPMorgan Chase VP, Production Support Manager in Wilmington, Delaware

As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.

Job Description

As a Production Support Manager, you will be responsible for the day-to-day maintenance of the Application Systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. You will also be expected to provide guidance and support to team members.


  • Root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members

  • 7+ years supporting critical Applications

  • Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines

  • Bachelor's degree in Computer Science or related technical or business area

  • A minimum of seven (7) years of experience in a development or Production/Support environment with first-hand experience in Incident Management and Change Management

  • Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

  • Experience working a in a multicultural department with globally disperse resources and responsibilities

  • Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.

  • Technical experience supporting Distributed/ Mainframe platforms

  • Experience maintaining SharePoint sites

Technical skills in one or more of the following:

  • 24/7 Customer Support and Service Delivery Model

  • Technical Problem Resolution

  • Networks & Infrastructure

  • Application Development

  • Business Analysis

  • Business Applications Knowledge

  • Business Continuity Testing Knowledge

  • Database Development

  • IT Risk Management

  • Operations Systems and Data Sources Knowledge

Preferred Skills:

  • Prefer financial industry experience, credit card and/or payment systems experience

  • Development experience highly desired

  • Knowledge of Mainframe and/or Tandem platforms a plus

  • Experience with Oracle Databases

  • Ability to work well in a team oriented, agile environment

  • Excellent written and verbal communication skills

  • Excellent time management skills

  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities

  • Skilled in problem solving and analytical reasoning

  • Strong analytical skills and an eagerness to learn new technologies

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.